Overview
Boots Aveda Counter Manager 30 hours Hull – role at The Estée Lauder Companies Inc.
Responsibilities
* Reflect a credible and professional Brand image to all internal and external consumers at all times.
* Maximise sales through selling, providing excellent service and retail standards.
* Contribute to efficiencies by adhering to store/Brand/Company procedures and guidelines.
* Understand daily/weekly targets.
* Ensure personal awareness of all additional sales avenues (e.g., eventing, Omni and digital channels).
* Keep up to date with competitor activities and missed opportunities.
* Leverage social media opportunities to drive the business and protect/enhance the Brand image.
* Deliver the Brand Strategy and an effective local plan.
* Plan and implement local marketing and events initiatives aligned to retailer activity.
* Deliver excellence in service by continually improving service levels and fostering a zero-complaints mindset and a surprise-and-delight culture.
* Be an Ambassador for the Brand and ensure Brand values are represented and brought to life.
* Manage refunds and complaints in line with Company guidelines; inform/consult with the Area Manager where appropriate.
* Use digital tools to keep knowledge up to date.
* Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
* Develop up-to-date product knowledge to deliver an industry-leading experience and ensure products meet consumer needs.
* Plan to deliver excellent standards (product, housekeeping, displays, messaging, pricing).
* Review retail standards daily and maintain to required standards.
* Ensure deliveries, stock movements and related administration are completed within Company timeframes.
* Ensure auditable processes and administration follow Company guidelines and take corrective action in highlighted risk areas.
* Fulfils information requests accurately within deadlines.
* Minimise stock loss by following Company Security Policies and Procedures.
* Create and maintain a safe working environment for consumers, adhering to Company and Retailer Policies and Procedures.
* Ensure health & safety responsibilities and all areas of operational activity achieve a minimum overall audit grade of "Acceptable".
Commerciality
* Manage daily replenishment and take appropriate action as needed.
* Maximise sales performance by using commercial reports before making decisions.
* Plan and deliver the visual merchandising layout according to guidelines and timelines.
* Identify stock package issues and take corrective action, informing the Area Manager when out of direct control.
* Manage all promotions and discounts in line with Company guidelines.
* Identify trends and make suggestions to enhance product performance.
Qualifications
* Experience in a fast-paced retail and/or consumer-facing environment.
* Ability to drive self-development.
* Commercial understanding and awareness of the industry.
* Effective communication, organization and prioritisation skills.
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries: Personal Care Product Manufacturing
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