Job Description: Job Overview We are seeking a proactive and highly organized Office Administrator to provide essential administrative support to our Sales and Operations teams. This role is central to ensuring smooth day-to-day office operations, supporting sales activity and maintaining strong communication with both internal teams and customer. Key Responsibilities * Provide administrative support to the Sales team, including preparing and creating customer quotations * Process customer on-hire and off-hire contracts accurately and efficiently * Provide administrative support to external Sales team members, ensuring timely and efficient handling of requests and documentation * Answer incoming phone calls promptly and professionally, directing customer enquiries to the appropriate team members * Manage and maintain CRM data, ensuring accuracy, completeness and timely updates * Perform general administrative duties to support both Sales & Operations teams * Take initiative in identifying opportunities to support the team including the management team with administrative tasks, improving efficiency and effectiveness * Support continuous improvement of administrative processes and systems * Assist with ad hoc administrative tasks as required to support the business operation Skills & Experience * Strong communication skills, both written and verbal * Excellent phone manner with confidence handling customer calls * A positive “can-do” attitude with a willingness to take initiative * Highly organized with strong time-management skills * Efficient and detail-orientated, able to manage multiple tasks simultaneously * Relentless in follow-up to ensure tasks and actions are completed * Proficient in Microsoft Office applications * Experience using CRM and ERP systems ( or ability to learn quickly ) Working Hours: Monday - Friday 8:00am- 4:30pm £28,000-£30,000 per year (Depending on experience) 25 days holiday plus bank holidays Probation: 6 months Job Types: Full-time, Permanent Work Location: In person