Insurance Renewals Advisor - Glasgow - Up to £30,000 Join one of the UK's leading taxi insurance providers and become a key part of a team that puts the customer journey at the heart of everything it does. This is a role for someone who takes pride in delivering excellent service and wants to work for an established, specialist insurer with a genuine presence across the UK. You'll handle the full range of customer touchpoints - from renewals and adjustments through to queries and claims support - in a team that values integrity, collaboration and doing things properly. Salary: Up to £30,000 Location: Glasgow Working pattern: Office based What you'll be doing Managing renewals, mid-term adjustments and day-to-day customer service queries across the full range of products Delivering a friendly, efficient and compliant service across phone, email, post and in-person channels Planning and processing your own workload - and supporting the wider team with theirs Building effective relationships with customers and colleagues alike Contributing ideas to improve team systems, processes and ways of working Keeping your product knowledge and CPD up to date Acting as an active, positive part of the team in hitting service, renewal and admin goals Ensuring all activity adheres to FCA rules, company guidelines and Treating Customers Fairly principles What they're looking for Experience in insurance customer service, renewals or a similar role A genuine customer-first approach - honest, clear and straightforward in everything you do Results-driven and self-motivated, with strong organisational and time management skills A strong communicator - both written and verbal A team player who leads by example IT literate and comfortable managing your own workload efficiently Why this role? A specialist, well-established insurer with a strong presence across seven UK locations A role with real variety - no two days the same A team culture built around integrity, fairness and doing right by the customer Ongoing CPD support to keep your knowledge sharp and your career moving The chance to be part of a business that genuinely values the people in it Ready to make a move? Get in touch - even if you're just exploring your options. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.