Overview
To work as part of a team providing secretarial, clerical and administrative support to the City North Local Mental Health Team.
You will be responsible for supporting consultants and junior doctors in all administrative aspects and having daily interactions with our patients.
Responsibilities
* Support consultants and junior doctors in all administrative aspects.
* Deal with enquiries from other services and GPs as well as from existing patients and those waiting to be assessed by our service.
* Respond to incoming/outgoing calls, organise appointments, respond to email enquiries, process patient prescriptions and support the multi-disciplinary team of clinicians.
* Cover in the absence of other admin colleagues.
* Offer admin support during team meetings including business, referral and admin meetings and assist with the team\'s performance data to ensure Trust standard targets are met.
* Maintain a position of integrity with a high level of confidentiality in line with Caldicott principles, the Data Protection Act and any new legislation.
* Communicate in a manner that keeps accurate and complete records in accordance with relevant legislation, policies and procedures.
Qualifications / Skills
* Clear and effective communication skills
* Flexible approach to working practices
* Ability to prioritise workload
* Time management skills
* Ability to work without direct supervision
* Ability to communicate with clients, carers, staff and visitors appropriately
* Flexibility to cover admin colleagues
* Excellent telephone manner
* Ability to follow instruction and guidelines
* Knowledge of Confidentiality and the Data Protection Act
* Understanding of Equality and Diversity principles
* Experience of working with databases, Microsoft Office, audio typing, minute taking
* Previous secretarial / administration experience
Notes on Employment & Eligibility
Please note that this post does not meet the pay level required for a Skilled Worker visa. Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. The Trust would not be able to sponsor for a Skilled Worker / Health & Care visa in these circumstances.
Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here: https://www.gov.uk/skilled-worker-visa
Additional Information
* You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.
* Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced). This cost will be deducted from your salary over the first 2 months of employment.
* The post holder will be working within the Adult Mental Health team.
* The Trust is committed to reducing its carbon emissions and has a dedicated Energy and Environmental team.
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