Strategic client centric role where you are empowered to become a business owner for your key client accounts. You have the autonomy to build trusted and lasting relationships that deliver success for Axil, the client and yourself.
Principal duties and responsibilities
Behave like a business owner – treat your clients accounts as if it was your business
Ability to upsell and grow client accounts according to their needs
Use and utilise a CRM system to record all your key account information
Immerse yourself into each account and build trusted and lasting relationships with the client to ensure contract retention
Be commercially aware as you will negotiate new terms, costs and support with debt recovery
Change management – what could we do differently to what the client has now? Work with internal departments to continuously drive improvements
Problem solving - find solutions to problems which arise for the customer
Data analysis – interpret the client information to inform strategic decision making
Offer a service which may not be the cheapest but will give the client the most value and sustainable outputs
Be ready to answer your clients’ questions and give reassurance and support throughout the contract
Experience Required
* Proven experience in contract/customer management and negotiation
* Strong analytical and problem-solving skills
* Waste industry experience is essential
* Excellent communication and interpersonal abilities
* Ability to manage multiple contracts simultaneously
* Proficiency in contract management software and tools
* Detail-oriented with strong organizational skills
Person Specification
* Carisma
* Lead conversations with confidence
* Problem solving skills
* Process driven
* Commercially aware
* Personable
Hours of Work
Monday to Friday, 37.5 hours per week (flexibility required)
Location
The main sites this role will cover are based in Oxford, Birmingham, Bognor and Swindon. Ideally, you would be based somewhere in the midlands/M40 corridor.
Package Details
* Competitive salary
* Bonus scheme
* Car allowance
For more details of package offering please contact us directly.