SCOPE
Reporting to the Revenue Manager or designate, the Assistant Reservations Manager is responsible for following up to materialise the budgeted revenue of all segments. The position focuses on hotel’s national and international accounts in terms of individual bookings.
OVERALL OBJECTIVES
* Effectively manage and be in control of rooms inventory, to achieve optimum results in occupancy, average rate and revenue.
* Review daily reservations accuracy and next day arrivals (including but not limited to the rates compliance from segment and source).
* Supervises the Reservations Agents in their daily duties, including pick-ups, travel agents’ commissions, staff responses to clients, etc.
* Lead a motivated team skilled at up-selling and/or conversion as required by business demand.
* Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
* Conduct annual performance evaluations.
* Involved in recruitment and training of team, and manage their performance according to Kempinski service standards.
* To keep department informed of all changes in the customer profile, promotions and packages.
* Ensure all sellable contracted rates and internal package breakdowns are loaded, and tagged to the reservations in line with finance department.
* Maintain good working relations with other departments to ensure smooth service delivery.
* Assist in monitoring reservation pick-up for the coming months.
* To follow up on lost business and bring information about them to the knowledge of the department superiors.
* Track and prepare necessary reports for monthly action plans and forecast, as well as month-end accruals and commission invoices.
* Keep updated on developments in competitor hotels and industry.
* Additional responsibilities and tasks as assigned.
REQUIREMENTS
* Minimum O levels or Diploma in Hospitality Management.
* Excellent communication skills.
* Minimum 3 year experience in a similar capacity.
* Ability to maintain highest standards of professionalism, ethics, grooming and attitude.
* Willingness to work on rotating shifts, weekends and public holiday.
* Knowledge of SynXis Central Reservation System (CRS), Confirmation - Serenata Customer Relationship Management (CRM) solution, Onyx CenterSource (commission payment solution) and Nor1 hotel upsell solution will be an advantage.
* Knowledge of Opera PMS (Version 5 and Cloud) is imperative.
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