What can you expect from the role? As a Retail Optical Assistant at Vision Express, you’ll assist customers in finding and selecting eyewear that meets their needs. Your responsibilities include frame adjustments, repairs, fittings, and possibly pre-screening eye examinations. You will also handle administrative tasks such as scheduling appointments, supporting customer inquiries via phone, and processing payments.
Your goal is to provide excellent customer service, ensuring customers leave satisfied with eyewear that fits properly and meets their vision needs. You will contribute to our mission of helping customers 'See More and Be More' by offering tailored, effective service to maximize their visual potential and enhance their lifestyle.
We are open to flexible working hours to accommodate your needs, whether fitting around the school run or a compressed week. We look forward to discussing your ideal working schedule.
Who are we? We are Vision Express, with over 550 stores across the UK and Ireland. Whether in a busy city centre, a small village, or a coastal location, we aim to find the perfect fit for you. As part of the EssilorLuxottica family, the global leader in eyewear and lenses, we are home to brands like Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, among others.
What are we looking for? Provide excellent, personalized customer service, addressing needs and concerns effectively
Build rapport and communicate clearly, translating professional terminology into understandable language
Maintain accurate customer records, prescriptions, and requirements with attention to detail
Work collaboratively with store colleagues
Handle challenging situations professionally in a fast-paced environment
Show confidence, passion, drive, and enthusiasm
Have knowledge of optical products and services, and promote them to meet store targets
Keep the store organized, stocked, and visually appealing according to marketing guidelines
Additional information Sales and performance-based bonuses
Targeted incentives
Pension scheme
Life Assurance (2x your basic annual salary)
Free eyewear annually from day one
Opportunities to participate in the OneSight Foundation
Discounts for friends and family
Confidential Employee Assistance Program
33 days annual leave, increasing with service, plus holiday buy/sell options
Flexible health benefits, including Cash Plan, Life Cover, Critical Illness, Dental
Company-wide community and knowledge sharing
Lifestyle benefits such as Gymflex, Dining Cards, Travel Insurance, Experience Days, and Cycle to Work
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