Your Team : Be part of a dynamic and evolving team at The Sun, driving digital growth and performance. Sitting within the Sun Business Unit at News UK, Sun Publishing is responsible for sales, operations, commercial product strategy, and partnerships across The Sun ’s platforms. Our team works collaboratively to create compelling digital strategies that drive revenue and user engagement. Your Role : The CRM Manager will support the CRM Lead and CRM executives, responsible for the management and delivery of cross channel campaigns. You will be data literate, with a technical understanding of campaign management and optimisation. Day to day you will: Transform marketing briefs into high-quality, omni-channel campaigns, ensuring all content, links and assets align with the original request. Use our data and delivery platforms to query new and existing audiences. Support Acquisition and Retention teams in identifying additional opportunities for targeting, segmentation and personalisation Lead on testing and quality checks of every campaign, including validating dynamic content logic and checking the technical set up within the deployment platforms. Foster a culture of CRM best practice, GDPR and legal compliance Monitor automated processes, delivery rates, bounce rates and unsubscribes, flagging data discrepancies or issues to Senior team members. Use tools such as HighTouch CDP, Adobe Campaign, Braze and Google Big Query to support CRM Lead on data integration and requirements to deliver optimum delivery and results Use your platform expertise to advise on capabilities and opportunities for efficiencies and optimisation. Support optimisation and testing plans, providing recommendations on optimisation and sharing learnings to key stakeholders Lead on creation and maintenance of technical documentation. Collaborate with teams such as Data, Analytics and Product to scope requirements and implement new data feeds and solutions. Maintain the Self Serve Newsletter creative and audience functions, providing training and technical support to Newsletter Editors. Troubleshoot errors and work with relevant teams to identify issues and resolutions. What we're looking for from you: Experience using CRM marketing platforms Comfortable using a SQL database Strong problem solving skills and attention to detail Ability to work collaboratively with cross functional teams and stakeholders Good communication skills Experience of Adobe campaign, Moveable Inc, High Touch and Tableau is desired but not compulsory Comfortable using data to inform decision making Positive attitude and willingness to learn Passionate about The Sun brand If you think you have what it takes but don’t tick every requirement on the list, please do apply. We recognise that considering someone’s potential as well as their experience is a great way to hire. We want to hear from people who have a passion to learn and develop. News UK is one of the leading media businesses in the UK and Ireland. Our newsbrands include The Times, The Sunday Times, The Sun, The Sun on Sunday and The TLS. Our national broadcast brands include talkSPORT, Times Radio and Virgin Radio UK, and we have market-leading local stations across Ireland. Our world-famous brands provide news, analysis, opinion and entertainment to almost 40 million people each month. Spanning print and pixel, audio and video, events and experiences, our multi-format brands are home to a plurality of opinion, representing the diverse communities we serve. Driven by passion, guided by principles and acting with purpose, we exist to promote a fair society, freedom of speech and a little bit of fun. Rethinking continually the business of storytelling, we represent, reflect and reach the nation, telling the stories that matter. At News UK, we embrace a hybrid work model, currently requiring a minimum of three days per week in the office. This approach fosters collaboration, innovation, and team spirit within our workspace. Certain roles may necessitate additional in-office days; please discuss this with your recruiter for specific requirements. Life at News Driven by passion, guided by principles and acting with purpose. We represent, reflect and reach the nation, telling the stories that matter. We inform our audiences so that they can make decisions based on trusted information. We represent, reflect and reach the nation, telling the stories that matter most. To ensure these stories resonate with as broad an audience as possible, it is essential that our organisation reflects the diversity of the people we reach. Whether through age, gender, ethnicity, disability, social class or sexuality, we are committed to representing the rich variety of voices that make up our society. And we champion a culture where everyone has the opportunity to contribute and thrive as we continue to innovate and drive long term sustainable growth. This is done through our Diversity Strategy. At News UK, we take pride in our exceptional employee-led networks that bring together individuals with shared interests and create a vibrant sense of community. We believe our networks play a vital role in fostering a collaborative and supportive work culture at News UK. Groups that we support include the African & Caribbean Network, Parents and Carers, and LGBTQ group News Is Out, and the Apprentice Society. Benefits Some of our benefits include: Private medical insurance including coverage for pre-existing conditions Discounted gym memberships, free ClassPass at Home, weekly in person/ virtual exercise classes ‘Bikes for Work’ and ‘Electric Car’ scheme Up to 60% discount on Harper Collins books Maternity leave up to 18 weeks full basic salary & paternity leave up to 2 weeks Access to exclusive events and competitions with exciting brands such as talkSPORT, Virgin Radio UK & The Times. Weekly virtual panel chats with top journalists and celebrities Access to wellbeing benefits such as EAP, physio/massage and counselling A generous pension scheme with employer contributions of up to 5% Wide range of training available, plus full LinkedIn Learning access 25 days holiday, plus bank holidays and up to 4 volunteering days per year We want to ensure that everyone has the opportunity to perform to their best when applying for a role. If you would like to receive any information in a different way or for us to do anything differently to support you to apply for any of our roles please contact us on [email protected]. About The Candidate About The Company