Salary - £25,000 - £30,000
Location - Sudbury
We are proudly assisting a Financial Planning firm recruit for an Administrator to join their team. Our client strives to provide a fair, professional and bespoke service in an increasingly commoditised world.
The Role:
Direct support for one or more Financial Adviser and collaboration with other colleagues to process new and existing business, while also providing full administrative support in accordance with Somerville Financial Services' administrative processes. This can include, but is not limited to Client Reviews, processing of new business, preparation of Compliance/Provider documentation, Fund Switches, obtaining fund values from Providers, answering client queries etc.
Some basic office tasks undertaken such as opening the post and scanning to the relevant colleagues will also be required.
Responsibilities:
• Deal with queries from clients and other parties through effective communication.
• To answer the telephone and to take information and notes in this regard, ensuring that messages are passed to the appropriate individuals promptly if unable to assist the caller with their query.
• Record client communications (whether that communication is written, oral or electronic) including client related communications with third parties. Client communications and client related communications require to be recorded on the client’s file in line with company policy.
• Ensure that all files worked on are compliant in accordance with their Financial Services Compliance manual and administration procedures, and adhere to internal and external compliance procedures in all aspects of work.
• Liaise with product providers and other third parties.
• Obtain information, valuations, quotes, illustrations and product details for analysis.
• Perform Fund Switches
• Assist the Financial Advisers with the regular Client Reviews
• Opening Post, scanning.
• Report any breaches or complaints in the first instance to the Line Manager.
• To comply with the principles of Treating Customers Fairly in all aspects of the role of Administrator
Have you got:
• Some Financial Services Experience - Ideally specific experience in providing Administration support for an IFA.
• Financial Planning qualifications would be good, but not essential.
• The Company will cover the cost of exams/training for individuals to complete their exams - internal progression available and encouraged.
If this role interests you, please apply.