Midlands:based with UK Travel
A GBP 85,000 + Benefits
We are partnering with a dynamic and growing leisure business that delivers exceptional customer experiences across a diverse portfolio of sites. These include large:scale catering operations, events and conference venues, sports facilities, and hotels. As the organisation looks to elevate its operations and expand its national footprint, we are searching for a passionate and commercially astute Operations Director to support this journey.
We are particularly keen to hear from candidates with backgrounds in:
Hotels, conference and events venues, theme parks, stadia, racecourses, or similar guest:facing, operationally complex environments.
Those who also bring experience in health and fitness or wider leisure will be at an advantage.
This role is ideal for someone who thrives in operational detail, brings strong leadership, and has a passion for delivering exceptional customer service across diverse and multi:use venues.
Key Responsibilities:
* Oversee the day:to:day operations across a varied estate including hospitality, sport, and leisure venues
* Drive service excellence and ensure high:quality guest experiences across all sites
* Lead, motivate and support site:level leadership teams to deliver commercial and customer KPIs
* Support new openings, mobilisations and refurbishments from an operational standpoint
* Collaborate closely with the CEO and leadership team on strategy, performance improvement and long:term growth plans
* Maintain strong commercial oversight of all venues, including full P and L responsibility
Profile:
* A minimum of 5 years experience in operational leadership within hospitality/leisure (e.g. hotels, theme parks, sports venues, etc.)
* Proven success in managing multi:site, guest:facing operations
* Experience with large:scale F and B, events, or accommodation services
* Strong financial acumen with experience overseeing multi:million:pound budgets
* A leader who is both strategic and hands:on, with a genuine passion for people and service
Keen to chat more, drop me your cv Stuart Hills or call 790