We are currently recruiting a customer aftercare co-ordinator to work within our customer care department at our head office in Hove.
Total working hours per week will be between 20 to 35 hours per work, Monday to Friday.
Role includes;
· Processing incoming jobs from our clients and homeowners with plumbing issues, relating to properties currently in warranty.
· Contact homeowners to arrange engineer's visits
· Organising engineers' calendars
· Process incoming job reports and determine whether a job is completed or whether a return visit is required.
· Ordering parts and/or organising manufacturer call outs on a job-by-job basis.
· Communicating with our clients as to the status of each job, incl. confirming whether a job has completed or requires further attention.
· Raise and issuing invoices for chargeable works.
Desired skills from the successful candidate:
* Comfortable with handling incoming / making outgoing calls.
* Effective written communication skills (i.e. via email).
* Experience in a customer service role preferred, but not essential.
* Need to be computer literate, including experience and competently able to use of Microsoft Office, as well as use of bespoke software packages to support the role.
Job Type: Full-time
Pay: £14,000.00-£25,000.00 per year
Education:
* GCSE or equivalent (preferred)
Experience:
* customer service: 1 year (preferred)
Work Location: In person