Job Details Summary: Are you organised and able to coordinate effectively to keep services running? Can you provide excellent customer service? Do you have good attention to detail? If this sounds like you, then you’ll want to learn more about this opportunity… We want to be the water company people want to be supplied by and want to work for. In this Developer Services Coordinator role, you will be responsible for undertaking the design, coordination, reporting and financial aspects of new mains, diversions and services. A good level of organisation and attention to detail is crucial, as you will be processing payments and developer enquiries, as well as updating the department logging system and having a full overview of work being carried out by the department. Your coordination skills will come in handy when you are allocating work throughout the team to cover absences, and liaising with internal departments to ensure that designs, estimates and delivery of schemes are carried out within agreed timeframes. Previous experience in a customer-facing role is essential and will allow you to seamlessly conduct D-Mex calls and e-mails to ensure developer satisfaction and dealing with telephone, written and face-to-face enquiries and complaints. Technical and analytical skills would be desirable and help you hit the ground running, as you will be coordinating different aspects of the department and ensuring that quality checks are carried out. Main responsibilities: Overseeing all aspects related to Developer Services, ensuring high quality standards. Carrying out investigations and site meetings with developer, highways authorities, environmental assessors and archaeologists to plan the most optimum route for new mains. Providing developers with advice regarding requirements to water legislation, highways requirements, self-lay CoP, Diversionary works CoP, environmental impacts, and water quality requirements. Processing incoming developer and highway enquiries for mains (self-lay and requisitions), diversions and services infrastructure. Processing payments for all sites, diversion and connections relating to schemes being managed by Developer Services. Provide weekly and monthly reports on departmental performance and prepare job packs and method statements for developer services schemes. Ensuring that all work is covered in the event of holidays, sickness, or any other absence. To update the departmental logging system and companies work management system. Working with Engineering and Assets to ensure that offsite reinforcement schemes are delivered in line with onsite developer schemes. Building and managing relationships with developers and ensuring high quality of work and standards are met. You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Customer service experience Good attention to detail and problem-solving abilities Ability to coordinate and manage priorities well It will be a bonus if you have: Skills / Qualifications / Experience Technical and regulatory knowledge Previous experience in utility sector desirable but not essential We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career’s website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £28,972