Customer Service Administrator | Falmouth | £12.80ph
Vibrant student accommodation in Falmouth requires a Customer Services Administrator, to be the friendly face and reassuring voice that welcomes students into their new home-away-from-home. You’ll play a vital role in creating a supportive and well‑run living environment, acting as the first point of contact for residents and ensuring everything on-site runs smoothly.
This is a full-time position (37.5 hours per week), working Monday to Friday.
What You’ll Be Doing
* Be the go-to person for residents, visitors, and contractors—always welcoming, always professional.
* Handle enquiries across phone, email, and face‑to‑face channels, resolving issues quickly and confidently.
* Support smooth move‑in and move‑out processes, including check-ins, check-outs, and room inspections.
* Assist students with accommodation queries and escalate concerns where needed.
* Help plan and run community events that contribute to an amazing student experience.
* Process bookings, tenancy documents, rental payments, and banking tasks.
* Log and follow up maintenance requests, coordinating with the maintenance team to ensure timely fixes.
* Carry out regular building checks and report any issues.
* Promote and uphold all health & safety and compliance standards.
* Help keep the site clean, safe, and welcoming for everyone.
* Manage parcels, lost property, and general organisation around the building.
* Support occasional marketing or promotional activities.
* Take on any reasonable tasks needed to help the team and our residents.
What You’ll Bring
* Experience in customer service or administration—ideally within hospitality, property, or student accommodation.
* Excellent communication skills and a warm, approachable manner.
* The ability to stay calm and helpful under pressure.
* Strong organisational skills and great attention to detail.
* Confidence using Microsoft Office and CRM or booking systems.
* A team‑focused mindset and a proactive, can‑do attitude.
Apply now for immediate consideration!
(ritzrecempbus)