Platform Housing Group is one of the largest social housing providers in the Midlands and we are looking for experienced housing professionals to lead our Localities team. We’re looking for a confident and committed Localities Operations Manager to lead a dedicated neighbourhood team in the Tame locality and responsibility for two of our high-rise housing schemes in Leicester This is a fantastic opportunity for an experienced housing professional to take on a high-profile role, overseeing day-to-day housing operations and building strong, safe, and engaged communities for our customers. Our customers and communities are our reason for being and this role will focus on building better neighbourhoods that people want to live in and improving tenancy sustainability, making Platform the landlord of choice. As a Localities Operations Manager, you’ll line-manage a small but high-performing team of Neighbourhood Officers and our High-Rise Team Leader and Coordinators, ensuring service excellence, case oversight, and collaborative working across multiple departments. You’ll be the go-to contact, at times, for case escalation, complex tenancy matters, and key external stakeholder engagement — including police, fire services, adult social care, and compliance teams. You’ll also work closely with fellow managers to ensure our policies are up to date, legally compliant, and aligned with Platform’s wider strategy and best practice. You’ll take the lead on customer complaints and enquiries from elected members, using these as opportunities to share learning and drive continuous improvement across teams. You’ll be responsible for ensuring your team operates safely and compliantly, including in areas such as Fire and Building Safety, Health & Safety, lone working, and gas safety. Safeguarding and domestic abuse awareness will also be key, and you’ll play a vital role in promoting good practice and supporting effective case management across your team. About You You’ll bring strong housing management experience, a proactive approach to leadership, and a firm understanding of the complex needs of high-density housing environments. You’ll be comfortable navigating anti-social behaviour, safeguarding concerns, domestic abuse cases, and tenancy disputes — providing guidance and accountability at all stages. To join our team, you’ll also have; Proven leadership experience in a housing or neighbourhood services role A confident decision-maker with the ability to manage sensitive, high-risk or urgent tenancy cases Strong knowledge of tenancy and housing law, and up-to-date working practice Excellent collaboration and influencing skills, with experience working across functions and with external partners A commitment to delivering inclusive and customer-focused services Experience supporting and developing frontline teams through effective coaching, support, and performance management You’ll, ideally, live within 20 minutes of our two high rise locations in Leicester (De Montfort House and Elizabeth House). You’ll also be available to be on the on-call rota to ensure out of hours emergency response to situations in the High Rises. Please note a basic DBS will be required.