Traffic Office Manager (Weekend Shift)
Job reference number 335703
Salary starting from £36,353, 10% bonus potential, 25 days annual leave and generous pension
Contract type Full time
Job basis Permanent
Location Exeter VOC, Woodbury Salterton, EX5 1EW
This is an exciting time to join Royal Mail as we’re in the process of transforming towards a parcel‑led business. At the heart of this will be our National Distribution operation who move our parcels across a vast network throughout the UK. As a Transport Office Manager, you’ll facilitate the effective running of our traffic office at our Exeter Vehicle Operating Centre.
What does the role involve?
As Traffic Office Manager, reporting to the Distribution Manager, you will lead and inspire a front‑line team of up to 20 drivers of large goods vehicles (7.5tn and above). You’ll professionalise distribution, ensuring operational work plans are achieved and that our pipeline optimises the flow of parcels and mail, while maintaining compliance with business policies, national work plan and Standard Operating Procedures.
You will deliver results and a better service to our customers through your team by demonstrating trust in all colleagues. Using your excellent communication, influencing and stakeholder management skills, you’ll build effective relationships with key stakeholders, both internally and externally. You will achieve this working closely alongside our trade union representatives; by working together and delivering a great service every day, we can provide a first‑class customer experience.
What skills and experience are we looking for?
* Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
* People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and develops talent, collaborates, takes time to know and understand others’ needs and perspectives, ensures a supportive environment where achievements are recognised.
* Resilience Focus: Is approachable, provides reassurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
* Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
* Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
* Customer Centric Focus: Implements a customer‑first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end‑to‑end customer experience.
Shift pattern
Core hours of 05:45 – 18:45 Saturday to Sunday, with flexibility to meet the needs of the unit, including attendance midweek Thursday 09:30 - 17:30 and Friday 10:30 - 17:30.
Benefits
* Opportunity to gain a recognised CPC qualification.
Closing Date: Monday 25th May 2026. This advert may close early if the appropriate number of applications has been reached.
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