Job Description
The role operates on a rota basis, which includes a working pattern of day shifts, night shifts, and weekends to ensure continuous service delivery. As a Care Officer, your primary responsibility is to help customers remain living independently in their homes for as long as possible. You will work collaboratively with the team to respond to emergency alarm calls and manage a wide range of situations.This includes attending customers homes to assist those who have experienced a fall, providing a safe and supportive lifting service to help them return to a comfortable position.
You will also support customers by carrying out basic repairs to monitoring equipment, installing new devices, and promoting the full range of available technology to ensure individuals are fully supported in maintaining their independence.Your responsibilities will include: Providing reassurance and support to all customers when handling calls, some of which can be challenging.Ensuring all services are delivered in line with Policies and Procedures and comply with the TSA Quality Standards Framework.Providing a dynamic fall lifting service, using the appropriate equipment minimising demands on ambulance service call outs and customers wait times.Delivering an excellent range of services, such as welfare and emergency visits.Supporting the delivery of robust Telecare Services by installing and maintaining equipment in a timely manner.Upholding confidentiality at all times and follow GDPR requirements.Reporting safeguarding concerns in accordance with policies and proceduresBeing the eyes and ears for the customers pro-actively reporting any safeguarding concerns accordance with our policies and procedures.Supporting the growth of the business by participating in marketing events and open days and assisting with all related administration.About you: Flexible in your approach to your role, having a strong work ethic and always putting the needs of the customer first.Approaches situations with a caring, empathetic manner being able to engage with people to build trust.Adaptable to the varied tasks required to undertake the full duties of the role.Highly organised, with the ability to follow procedures with minimal supervision.Ability to work effectively with a variety of people including, for example, family members, Social Workers and medical professionals, building good relationships with all team members over a variety of shifts not always working with the same colleagues and sometimes working alone.Ability to complete tasks in a timely manner and ensure things happen when they need to happen.You trust your own judgement and take responsibility, being accountable for your own actions.Willing to undertake essential training including participation in relevant meetings including Team Meetings.Ability to communicate effectively using a variety of different communication methods and techniques to deliver clear messages including the use of relevant IT systems.Ability to work collaboratively with the team and colleagues from other services to ensure the provision of an excellent service for customers.Basic administration including use of IT is undertaken daily with full training provided for all elements of this role.Flexible to the needs of the service, supporting our role as 24/7/365 service provider.Stays positive and enthusiastic in sometimes challenging circumstances.Ability to engage with staff and customers, build good working relationships that are based on trust and respect.Have a full UK driving licence.If the above vacancy looks to be of interest and you fit the following criteria, please apply online for consideration.TPBN1_UKTJ