Working across our National Family team, you’ll support fee-earners with administrative and non-billable tasks while delivering exceptional client service. Your responsibilities will include:
* Managing/overseeing the Court Portal on behalf of our national team
* Leading and assisting with new family client enquiries, including taking regular new enquiry calls, triaging enquiries, and co-ordinating the new enquiries process for the national team
* Opening and closing files, and managing all matter maintenance
* Managing fee-earner diaries, booking travel, preparing agendas, and minute-taking
* Assisting with the preparation of court documents (including those related to the divorce process), forms, and bundles
* Liaising with third parties such as counsels’ clerks, courts, and clients on behalf of fee-earners
* Attending internal meetings to represent the support team, take notes, and assist with business development activities
About You
* Proven experience speaking to clients and delivering exceptional service
* A quick learner who embraces digital and flexible ways of working
* Experience in administration, with family law experience being essential
* Ability to work efficiently under pressure and manage competing priorities
* A proactive problem-solver with a “can-do” attitude
* Detail-oriented with excellent accuracy
Our Benefits - What We Can Offer You
* 25 days holidays as standard plus bank holidays, with the option to ‘buy’ up to 35 hours of extra holiday
* Generous and flexible pension schemes
* Two volunteering days per year for a cause of your choice (fully paid)
* Westfield Health membership, offering refunds on medical services, alongside Aviva Digital GP services
We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace, including our Flexible by Choice programme, which provides more flexibility over hybrid working arrangements, subject to role, team, and client requirements.
We are proud to be ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!
Our responsible business programmes focus on diversity, inclusion, social responsibility, community investment, and environmental sustainability, reflecting our core values and commitment to making a positive impact.
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