Job Summary
We are seeking a motivated and dynamic Team Leader to oversee our pub and restaurant alongside our senior management team. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. As a Team Leader, you will be responsible for managing daily activities, supervising team members, and ensuring that sales targets are met while maintaining a positive work environment.
Duties
* Lead and motivate a team to achieve sales goals and enhance customer satisfaction.
* Supervise daily operations, ensuring adherence to company policies and procedures.
* Manage inventory levels and assist in stock management to optimise product availability.
* Communicate effectively with team members and upper management to relay important information.
* Provide training and support to new staff members, fostering their development within the company.
* Handle customer inquiries and complaints with professionalism, demonstrating excellent phone etiquette.
* Collaborate with other departments to ensure seamless operations and enhance overall performance.
Experience
* Proven experience in hospitality management or a similar supervisory role is essential.
* Strong administrative skills with the ability to manage schedules, reports, and documentation effectively.
* Experience in sales management with a track record of meeting or exceeding targets.
* Excellent communication skills, both verbal and written, with the ability to engage effectively with customers and team members alike.
* Demonstrated leadership capabilities, including team management and conflict resolution skills.
If you are passionate about leading a team towards success while providing outstanding service, we encourage you to apply for this exciting opportunity as a Team Leader.
Job Type: Full-time
Pay: £12.50 per hour
Benefits:
* Company events
* Discounted or free food
* Employee discount
* Employee mentoring programme
* Free parking
* Gym membership
* Health & wellbeing programme
* On-site parking
* Referral programme
* Sick pay
* Store discount
Work Location: In person