Role: 1st Line Support Engineer (MSP)
Location: Corby, Northamptonshire
Salary: £26,000-£28,000
Type: Full-time, Permanent
Our award-winning client, a growing and customer-focused Managed Service Provider (MSP), is seeking a 1st Line Support Engineer to join their expanding support team.
This is an excellent opportunity for someone early in their IT career who is passionate about technology and delivering outstanding customer service, with the chance to gain exposure to a wide range of systems and environments.
Key Responsibilities:
* Provide 1st line technical support via phone, email, and remote tools
* Log, prioritise, and resolve IT support tickets in line with SLAs
* Troubleshoot hardware, software, and basic network issues
* Support users with Microsoft 365, Windows 10/11, and common business applications
* Escalate complex issues to 2nd/3rd line teams where necessary
* Assist with user account management (Active Directory / Azure AD)
* Deliver excellent customer service and maintain strong client relationships
Key Skills & Experience:
1. Previous experience in a 1st Line / Service Desk / IT Support role (ideally within an MSP)
2. Strong knowledge of Windows 10/11 and Microsoft 365
3. Basic understanding of networking (TCP/IP, DNS, DHC...