Job Description
Keen to join a prestigious education firm as their incident manager? You'll be landing a greenfield environment where you will have the opportunity to implement processes, ways of working and mature the two functions globally. This is a brand new and fast paced role where you will develop and mature processes and also look after requests.
Location: London (1 day a week onsite)
Remuneration: up to £60k + benefits!
Your role as Incident Manager:
* Promptly respond to and manage incidents, minimising impact on operations.
* Collaborate with cross-functional teams to coordinate incident resolution efforts.
* Conduct post-incident reviews to identify root causes and implement preventive measures.
* Develop and maintain incident process plans, ensuring readiness for unforeseen events.
* Serve as a point of contact for communication during critical incidents.
Ideally to be successful you will have:
* 3 years of incident management experience.
* Strong customer service background.
* Excellent knowledge of request management
* Global experience.
Sound like you? Please apply directly for more detail!