Overview
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our TRUE values - Trust, Respect, Unity, and Empowerment - guide how we do business.
Role
You will be responsible for overseeing all aspects of a shopping centre’s operations, ensuring smooth daily functioning, tenant satisfaction, and financial performance, while also managing staff, security, and maintenance.
Responsibilities
* Operations Management: Oversee daily activities, including security, maintenance, cleanliness, and efficiency; Manage tenant relationships, ensuring satisfaction and adherence to lease agreements; Handle customer and employee issues and complaints; Manage the collection, processing, and disposal of waste, maintaining appropriate records.
* Financial Management: Credit control; Develop and implement budgets and financial plans; Monitor revenue and expenses, ensuring profitability; Negotiate contracts with vendors and service providers.
* Staff Management: Recruit, train, and supervise staff; Conduct performance evaluations and provide feedback; Address employee issues and concerns.
* Marketing and Promotions: Plan and execute marketing strategies and promotional events; Collaborate with tenants to organize in-store events; Monitor and analyse customer traffic and spending patterns.
* Security and Safety: Ensure the safety and security of the shopping centre and its occupants; Liaise with law enforcement and other stakeholders on security matters; Implement and maintain security protocols and systems.
* Other Duties: Prepare reports and presentations on centre performance; Attend management meetings and represent the shopping centre at industry events; Stay informed about industry trends and best practices.
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