Membership Experience Host, Merthyr Tydfil
Client: Frasers Group
Location: Merthyr Tydfil, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 7195c2c179a1
Job Views: 6
Posted: 25.08.2025
Expiry Date: 09.10.2025
Job Description:
Everlast Gyms is part of our brand where passion and ambition drive us. Our team’s dedication to fitness, excellent customer service, and continuous improvement set us apart. We offer great benefits including:
* 20% discount across all facias
* Free Gym membership
* Monthly Frasers Champion - winners receive double salary for the month
* Opportunities to deliver personal training sessions
Main Duties and Responsibilities:
* Maximise member and guest experience
* Support sales and retention of memberships through excellent customer service
* Maintain cleanliness and hygiene standards
* Serve as a key holder, covering shifts as required
* Understand and operate membership software systems
* Stay updated with current Fitness Challenges, Class descriptions, and gym focus areas
* Assist the Fitness Manager on the Gym Floor
* Experience the products and services offered
* Ensure facilities cleanliness exceeds expectations
* Drive secondary spend KPI targets
* Handle member complaints effectively and inform management
Candidate Requirements:
* Outgoing personality with a positive attitude
* Competent with administrative duties
* Driven, ambitious, eager to learn and develop
* Willing to participate in training and development
* Able to perform key holder duties as needed
* Passionate about fitness, administration, and customer service
* Flexible to work shifts and support team needs
* Target-focused on sales and retention goals
For more about our brand, visit our LinkedIn page.
At Frasers Group, we value fearless individuals. Our principles are:
* Think without limits: Think fast, fearlessly, and lead your team
* Own it: Take responsibility and back yourself
* Be relevant: Stay relevant to our people, partners, and the planet
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