Service Coordinator
Are you an organised and customer-focused individual looking for a new opportunity? Our client, a leading organisation with a fantastic team culture, is seeking a Service Coordinator to join their dynamic team. As a Service Coordinator, you will be responsible for providing exceptional support to customers and ensuring the efficient operation of the service department.
What's in it for you?
1. Annual salary of £23, rising to £25, after probation
2. Permanent contract with our client
3. Full-time working pattern - Monday to Friday 8:30am - 5:00pm
4. 25 days holiday allowance, plus bank holidays
5. Company pension scheme
Responsibilities include:
6. Manning the service department phone lines, providing telephone support to customers
7. Managing and organising engineers' diaries
8. Schedule and plan engineers' workload for breakdowns, return visits, and other ad-hoc visits
9. Logging machine breakdowns and effectively handling customer queries
10. Coordinate with service engineers to resolve any field issues and provide necessary information
11. Communicate with suppliers and manage orders for parts
12. Provide basic technical support to customers
13. Assist in planning and organisation of pre-planned preventive maintenance calls and visits
Requirements:
14. Positive attitude and a passion for delivering exceptional service
15. Strong organisational skills and the ability to multitask effectively
16. Excellent communication and customer service skills
17. Proficiency in using Microsoft Office applications
18. Previous experience in a similar role is advantageous but not essential
If you are a proactive and customer-focused individual looking for a new challenge, we want to hear from you! Don't miss out on this exciting opportunity!
Apply now by submitting your CV. We look forward to hearing from you and discussing how you can be a valuable member of our client's team.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.