About the role
As a Team Leader within one of our Waitrose shops, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't compete with - passionate Partners serving food lovers. Your drive to go the extra mile to help both customers and Partners will make all the difference to the impression our customers have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit.
Key Responsibilities
* Supporting the shop's management team with managerial tasks and working with all other areas of the shop to meet customer demand.
* Ensuring Partners operate in a safe and legal manner.
* Fulfilling online customer orders for delivery.
* Stock replenishment to keep shelves full and products in the right place.
* Supporting the wider shop team, including checkout support, managing Click & Collect orders, and fulfilling on-demand customer orders.
* Driving the shop's commercial performance and suggesting continuous improvements.
* Reducing wastage through product due diligence and markdowns.
* Maintaining a safe and tidy working environment with general shopkeeping tasks.
Essential skills/experience you'll need
* Good people and leadership skills.
* Understanding of retail and how to maximise commercial success.
* Experience in a customer-facing role.
* Good stakeholder management skills with third parties and the wider Partnership.
Desirable skills/experience you may have
* Duty Manager Training (Internal Partners only).
About The Partnership
We're the largest employee-owned business in the UK, home of John Lewis and Waitrose. We are driven by our purpose to build a happier world and are committed to innovation, diversity, and excellent service.
As Partners, we share ownership responsibilities and rewards, contributing to our success through our voices, working together with kindness and respect.
We foster an environment where everyone can be themselves and thrive, growing individually and collectively.
Important points to note:
Some roles may require pre-employment vetting, including DBS checks and financial probity checks. Applicants will be informed and encouraged to complete these promptly.
We recommend applying early as vacancies may close quickly due to high interest.
We support flexible working arrangements, including flexible or compressed hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.
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