Sue Ross Recruitment is partnering with an international manufacturing company based in North Sheffield to hire a proactive and customer‑focused Customer Service Representative on a 12‑month Fixed Term Contract.
The Role
You will provide a high level of customer service, support, and technical guidance to both internal and external customers. This role involves handling customer orders, resolving queries, and building strong working relationships to ensure the best possible service delivery.
Key Responsibilities
* Receive and process customer orders via telephone, email, and electronic systems
* Accurately enter and amend orders within the ERP system, ensuring all deadlines and order cut‑off times are met
* Handle customer queries and complaints efficiently, resolving issues within your remit
* Manage orders of a basic level of complexity with accuracy and attention to detail
* Follow established work instructions, suggesting amendments where necessary
* Support coordination of customer service activities, including shipping, inventory and production schedules
* Review reports, orders, and shipment details to support operational efficiency
* Escalate customer issues to management in a timely manner when required
* Build strong relationships with internal departments to ensure excellent customer outcomes
* Prepare and review customer correspondence and documentation
About You
* Previous customer service or order processing experience (ideally within manufacturing or a similar environment)
* Export / shipping documentation experience
* Strong administrative and organisational skills
* Confident communicator with excellent interpersonal skills
* Ability to work to deadlines in a fast‑paced environment
* Good problem‑solving skills and attention to detail
* Experience with ERP systems is advantageous
* A team player with a positive and proactive approach
What Is On Offer
* Competitive salary up to £28,000
* Hybrid working model
* Opportunity to work with a well‑established, international business
* Supportive team environment and opportunities for development
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