Overview
Job Title: Specialist Support Worker
Contract Type: Permanent
Salary: £30,302.64 per annum (£31,238.97 per annum after 18 months successful performance in the role)
Working Hours: 37.5 hours per week
Working Pattern: Rolling 12-week rota between 07:30 and 22:15, including weekends (1 in 3)
Location: Jamaica Street Project, Bristol
If you share our values and are excited about making a significant impact at Riverside, please attach a current CV and covering letter. Riverside recruits to potential, not just on skills and experience, so apply even if you don’t meet all essential criteria.
The difference you will make
You will work collaboratively as part of a team to deliver an outstanding service and a range of practical and emotional asset-based approaches to support. With a focus on customer engagement and co-production within the service, you will link customers with external services to offer a comprehensive engagement offer tailored to their needs. The role will also include carrying a small caseload of our more complex customers, ensuring high quality asset-based support.
About You
We are looking for someone with:
* Recent experience of support work, risk management and managing caseloads with vulnerable and diverse customer groups
* Experience of working in challenging environments with the ability to plan, prioritise and organise tasks to achieve results
Responsibilities
* As the Specialist Support Worker, support the Service Manager with planning within the service (including delegating case management or supporting service operations)
* Actively connect, engage, influence, and develop relationships with local services and stakeholders to enable customers to access community resources and regularly update colleagues on access to external services
* Attend networking events, other support services and forums promoting Psychologically Informed Framework and Trauma Informed ways of working
* Understand local pathways and services to ensure a consistent, asset-based support approach for all customers
* Produce reports and other written documentation to support service delivery
* Work as part of a multi-disciplinary team, safeguarding all customers
* Develop, coordinate and deliver a group-based activities programme
* Share specialist knowledge to support customers and services in line with latest best practice
* Follow health and safety and safeguarding policies and procedures
* Keep accurate and timely records of activities
Supporting colleagues
* Provide guidance to team members around your specialism (coaching, upskilling, mentoring)
* Offer specialist advice through structured guidance to meet targets in support planning, safeguarding, risk assessments, or other interventions
* Undertake initial and continuous assessment of needs, risks and goals and agree levels of support
Supporting customers
We employ an asset-based approach including Psychologically Informed and Trauma Informed Care principles. You will deliver this approach to customers to help them develop new ways of thinking and take steps toward independence.
You Will
* Lead on co-produced, bespoke customer support and move-on plans with key stakeholders
* Complete regular reviews of support and risk assessments for customers
* Identify and promote opportunities for customers to access external support services
* Ensure customer safety by following safeguarding procedures and escalating significant risks
* Record accurate, strengths-based customer information on digital platforms
* Be reactive to support needs and lead in a multi-disciplinary way
Other Information
* Flexible hours to meet customer and business needs; may not be some office hours
* Travel to different properties within the defined area as required
* Use Lone Worker system as necessary
* Deliver duties in line with Riverside values – “Our Riverside Way”
* Participate in team meetings, regular supervision and reflective practice
* Undertake regular training and continuous development
Essential qualifications
* Recent experience of support work, risk management and managing caseloads with vulnerable and diverse customer groups
* Experience of working in challenging environments with the ability to plan, prioritise and organise tasks to achieve results
* Experience of building effective relationships with customers and stakeholders
* Knowledge and ongoing development of working with vulnerable adults using specialist knowledge
* Team player with a caring, empathic, flexible and resilient attitude
* Clear listening and communication, ability to empower and motivate
* Conflict resolution skills and ability to make decisions confidently
* Experience of reviewing, monitoring, and evaluating outcomes in service delivery
* Competent IT skills, including databases, reporting and data analysis to drive service improvements
Desirable
* Experience of coaching, training or mentoring
* Formal care, support or housing qualification
* Experience of reflective practice and sharing best practices
About Riverside
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes. We provide supported housing services, particularly for those affected by homelessness, with a 90-year track record of transforming lives and revitalising neighbourhoods.
Diversity and Inclusion
Riverside is committed to inclusivity and values diversity. We foster a workplace where all individuals are respected, empowered, and heard. Riverside is a Disability Confident Employer with a Guaranteed Interview Scheme for applicants who declare a disability and meet the minimum requirements.
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