Tenant Liaison Officer
Grade 5 (£31,455 - £33,702)
Permanent, 35 hours per week, agile working (9:00 - 5:00pm Monday to Friday)
Closing date is 11 October (midnight)
At Queens Cross Housing Association, we are more than just a landlord, we are a community anchor. We provide homes, support, and services to thousands of people across North West Glasgow, and we are proud of the difference we make every day.
We are embarking on an ambitious 4-year refurbishment programme across over 400 multi-storey homes, and we are seeking a dedicated Tenant Liaison Officer to play a key role in putting tenants at the heart of this exciting project.
As Tenant Liaison Officer, you will:
* Be the key point of contact for tenants throughout the refurbishment programme.
* Provide excellent customer service, supporting households to minimise disruption and alleviate concerns.
* Build strong relationships with tenants, identifying vulnerabilities and putting in place the right support.
* Liaise between tenants, contractors, and QCHA teams to ensure smooth project delivery.
* Manage disturbance/decoration payments and support households through decants where required.
* Handle complaints, identify risks, and take a proactive problem-solving approach.
* Produce reports on tenant feedback, customer satisfaction, and contractor performance.
Essential Criteria:
* Experienced in delivering customer-focused services in a social housing environment (minimum 3 years)
* Skilled in building trusted relationships with tenants, including those with vulnerabilities.
* Calm, professional, and confident in resolving issues and complaints.
* Highly organised with strong communication and problem-solving skills.
* Competent in Microsoft Office (Word, Excel)
* In possession of a full driving licence.
Desirable:
* Knowledge of housing management functions.
* Experience in contractor/budget management and working in a pressurised environment.
Please find the full job description/ person specification attached on our website for further information on the role.
We will:
Provide a generous pay and reward package, including 40 days leave per year, 7% or 4% employer pension contribution, agile working options, green initiatives, family friendly policies, health & wellbeing commitment and much more. Read all about our benefits and commitments on our website.
How to apply:
Download an application via our website and return it via the email by the relevant closing date. Alternatively, you can complete our online application form by the closing date specified.
CVs will not be accepted.
Further information about our recruitment process can be found in our recruitment guidance note.
If you have any questions regarding this vacancy, please email
Job Types: Full-time, Permanent
Pay: £31,455.00-£33,702.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Sick pay
Work Location: Hybrid remote in Glasgow G20 7BA