JOB TITLE – Front Office Agent DEPARTMENT – Front Office RATE OF PAY - £12.72 per hour plus excellent benefits! CONTRACT TYPE – Permanent HOURS OF WORK – 37.5 hours per week SHIFT DETAILS – 5 days out of 7 LOCATION - Newport, NP18 1HQJOB ID - REQ6232 OVERVIEWDo you have the power to create a truly unforgettable first impression? If delivering warm welcomes and exceptional service comes naturally to you, this could be the perfect role. WHO WE’RE LOOKING FORWe’re excited to welcome a Front Office Agent to join the exceptional Front Office Team at The Celtic Collection.You’ll be calm, confident, and effortlessly professional, with a friendly personality that makes every guest feel instantly at home. Your passion for outstanding guest service will shine through in everything you do. A master of multitasking, you’ll thrive in a fast?paced environment while maintaining a positive, can?do attitude at all times. WHAT YOU’LL BE DOINGAs a Front Office Agent, you’ll be at the heart of the guest journey—welcoming individuals and groups, managing smooth and efficient check?ins and check?outs, and confidently using our hotel systems. You’ll build strong knowledge of The Celtic Collection and its wide range of outlets and services, allowing you to assist guests with ease and ensure every stay is seamless, memorable, and exceptional. WHATS IN IT FOR YOU… As an employee of The Celtic Collection, you can enjoy a range of incredible perks, from free parking whilst on duty, and lifestyle and retail discounts for you and your family to name just a few. Our career development opportunities are as unique as you are. We pride ourselves on being part of your journey every step of the way, starting on your first day where you can start your personalised in-house training pathway. We are sure you won’t be disappointed! RECRUITMENT INFO In the event we receive a high number of applications, we reserve the right to close this campaign early In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Manor Resort is an equal opportunity employer and would welcome interest from applicants of all ages.