General Manager - SW/Director Qualification Bachelor's degree in Medicine, Dentistry, Pharmacy, Life Science Responsibility Business / Customer : Acts as L4 point of contact for escalation. Accountable for entire Account(s) deliverables. Engage with Client/customer to anticipate issues and needs of the customer related to the account(s). Follows customer profitability practices such as Cost optimization methods, consistent improvement in CP, productivity & quality benchmarking, periodic target revision etc. Implements measures to optimize seat utilization. Participate in People & revenue forecasting. Efficiently manage rampup & rampdowns of the project. Work with Business Enabling teams appropriately to ensure Business needs are addressed. Responsible to handle escalations in case of any miss in deliverables and ensure CAPA is in place. Work with PEX teams on driving the Process improvement projects and responsible for effective implementation of all the automations/process changes. Accountable for effective implementation of all the Cognizant initiatives to enhance the existing methodology. Project / Process Ensure Organizational index for Innovation/Ideation from self & team are met. Manage rapid change in a diverse and fastpaced environment. Identify cost optimization opportunities and plan to manage the same. Suggest & Plan implementation of new technology practices such as internal knowledge sharing portals, Information Security practices, automated production metric generation etc to enhance process efficiency & cost optimization. Responsible for overall billing and invoicing & annual planning of resource / infrastructure requirements (like workspace, delivery location expansion). Review process audit findings and take corrective action to prevent negative results. Knowledge Management Knowledge Management Drive Best Practices and implement the same between the projects. People/Team Management Address and / or escalate (to HR, etc) all queries and feedback arising from teams. Delegate/assign tasks to team members and ensure optimum accuracy is achieved in all the deliverables. Work on appropriate mentoring/coaching and grooming of direct reports to move on to the next level. Identify and develop promotable resources from within the team. Do skip level with the team to understand any challenges faced. Address and / or escalate (to HR, etc) all queries and feedback arising from teams. Drive entire team to be 100% compliant on Go Perform. Conduct 101 with direct reports and performance appraisals. Identification of training needs/training plan/records. Good To Have Skills Clinical operations Medical Writing Employee Status : Full Time Employee Shift : Day Job Travel : No Job Posting : Oct 10 2023 About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant. 00056021441