Job Description
Professional Summary
Highly organised and results-driven Operations Manager with proven experience in overseeing commercial and residential cleaning operations. Skilled in coordinating teams, managing contracts, maintaining service quality, and ensuring projects are delivered on time, within budget, and to the highest standards. Strong leadership abilities combined with excellent communication, planning, and problem-solving skills.
Key Responsibilities
Plan, coordinate, and manage cleaning projects from initiation to completion
Oversee daily operations across multiple sites, ensuring service quality and efficiency
Lead, train, and supervise cleaning teams, promoting high performance and professionalism
Develop project schedules, allocate resources, and manage staffing levels
Conduct site inspections and quality control audits to maintain high standards
Manage client relationships, handle queries, and resolve service issues promptly
Ensure compliance with health & safety regulations and company policies
Monitor budgets, control costs, and prepare operational reports
Manage procurement of equipment, supplies, and materials
Implement performance improvement strategies and operational efficiencies
Key Skills & Competencies
Strong leadership and team management
Excellent organisational and planning skills
High attention to detail and quality standards
Effective communication and customer service
Budget management and cost control
Problem-solving and decision-making
Time management and multitasking
Health & safety compliance
Qualifications & Experience
Proven experience in project management or operations management
Background in cleaning services, facilities management, or service-based industries preferred
Knowledge of health & safety standards and cleaning industry regulations
Strong IT skills including scheduling, reporting, and workforce management systems
Project Management Professional (PMP) or Certified Scrum Master
Lean Six Sigma (Essential)
Degree in Science, Engineering or Administration.
Personal Attributes
Reliable and professional
Proactive and adaptable
Strong work ethic
Calm under pressure
Client-focused mindset
Job Types: Full-time, Permanent
Benefits
Company pension
Employee discount
Flexitime
Experience
Operations Manager: 5 years (preferred)
Work Location: Hybrid remote in Walsall WS1