Permanent full‑time position at Training Qualifications UK – a market‑leading End‑Point Assessment Organisation based in Sale, Greater Manchester.
Salary: £25,000 per annum.
Reports to: Assessment Quality Assurance Manager.
Position
Logistics Quality Assurance Officer
Overview
Training Qualifications UK works with over 500 schools, colleges, universities and training providers worldwide, delivering qualification certificates, endorsements and apprenticeships to more than 150,000 learners. We are looking for a detail‑driven and passionate QA professional to safeguard the accuracy and integrity of our printed and paper‑based assessment materials.
Key Responsibilities
* Perform thorough QA checks on all outgoing and incoming paper‑based materials, including exam papers and certificates.
* Ensure all printed materials meet internal quality standards prior to dispatch.
* Accurately handle and sort all incoming mail, ensuring timely and accurate processing.
* Be subject to live audits to verify accuracy, completeness and SLA compliance.
* Manage certificate printing for endorsed and regulated qualifications, ensuring timely and accurate dispatch.
* Process paper‑based exam requests in line with print production protocols and SLA requirements.
* Handle returned exam papers with precision and adherence to procedure.
* Complete replacement certificate requests, ensuring a full quality‑controlled process.
* Complete quality checks on E‑Certs ahead of release.
* Manage an inbox in line with a 24‑hour SLA.
Other Responsibilities
* Liaise with couriers and third‑party suppliers to ensure smooth delivery operations.
* Provide updates on deliveries and the processing of requests.
* Maintain a clean, organised and efficient print room environment.
* Support wider assessment QA functions such as result release processes, system reviews and data cleansing.
* Provide assistance to the wider Assessment Quality Assurance Department as required.
Key Characteristics
* Meticulous and quality‑driven, with a natural knack for spotting errors.
* Proactive and self‑motivated, with a strong sense of responsibility.
* Calm under pressure and able to meet tight deadlines without compromising quality.
* Team‑oriented, with a collaborative approach to problem‑solving.
* Committed to continuous improvement and maintaining high standards.
* Professional, reliable and trustworthy, especially when handling sensitive or confidential materials.
Essential Requirements
* Strong attention to detail and accuracy in handling printed materials.
* Ability to work efficiently in a fast‑paced, hands‑on environment.
* Comfortable with physical tasks, including standing for extended periods and handling mail or printed materials.
* Excellent organisational and time‑management skills.
* Ability to follow strict processes and procedures with minimal supervision.
* Strong communication skills, both written and verbal.
* Proficient in using basic office software (e.g., Microsoft Word, Excel, Outlook).
Desirable Requirements
* Experience working in an education or awarding organisation.
* Proven experience in a similar role.
* Familiarity with exam paper handling, certificate printing or similar high‑stakes document processes.
* Knowledge of service level agreements (SLAs) and compliance auditing.
* Experience liaising with couriers or third‑party logistics providers.
* Understanding of GDPR and data protection principles in a logistics context.
Key Benefits
* Training, Qualifications & Apprenticeships – it’s what we do!
* Company sick pay upon probation completion.
* 25 days annual leave plus 8 days Bank Holiday (33 in total).
* Additional annual leave day each year, after 2 years of continuous service (up to 28 days).
* An extra day off to celebrate your birthday.
* Annual Loyalty Bonus.
* Annual salary review.
* Bupa healthcare benefits.
* Employee Assistance Programme (EAP).
* NEST pension.
* Cycle‑to‑work scheme.
* A positive and supportive working environment.
* Comprehensive onboarding.
* A workplace that supports a healthy work/life balance.
* We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.
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