Office Assistant – Fixed Heating Ltd
Bromyard HR7 | Full-Time, Permanent |
Fixed Heating is looking for a reliable and capable Office Assistant to join our team in Bromyard. This role would be ideal for someone who is looking for a long-term, stable position with scope to grow within the company.
You'll play a key role in supporting our office manager and engineers, acting as a first point of contact for customers while helping to keep the business organised and efficient.
Key Responsibilities
* Contacting customers about upcoming service due dates, reminders, and regular work.
* Acting as the first point of contact for customer queries, providing excellent service and filtering enquiries before escalation to the office manager.
* Chasing overdue invoices and taking payments over the phone.
* Supporting the office manager with:
* Planning and coordinating engineers' diaries.
* Managing vehicles and filing systems.
* Applying for permits and handling compliance paperwork.
* Answering incoming calls and emails, booking in jobs, and responding to urgent customer needs.
* Ordering parts and supplies as required and keeping company databases up to date.
* Assisting with marketing tasks (such as flyer drops) and occasional logistical support (e.g. dropping vans at garages, helping with wraps, etc.).
* Other administrative duties as required to support the business.
Requirements
* A valid UK driving licence and access to a vehicle (location has limited public transport).
* Minimum 1 year's experience in an office environment.
* Minimum 1 year delivering customer service.
* Confident telephone manner and ability to handle high-quality customer interactions.
* Good computer skills and understanding of applications such as Microsoft Office and Google Drive.
* Ability to follow instructions, manage priorities, and work independently when required.
* Flexibility – must be prepared to support the office on the occasional weekend, if needed.
Beneficial but not vital:
* Experience with bookkeeping or financial administration.
* Experience with marketing or social media support.
What We Offer
* Competitive hourly rate starting from £12.71 per hour (depending on experience).
* Full training – we have a great team ready to support you.
* Stable, long-term employment with growth opportunities.
* 28 days holiday (including bank holidays).
* Company pension scheme.
* Free onsite parking.
* Employee discount.
* Supportive and friendly team environment.
About Us
Fixed Heating is a family-run company providing heating, electrical, and renewable services across the West Midlands. We pride ourselves on delivering excellent service to our customers while maintaining a supportive and friendly team culture.
To apply, please send your CV and a short cover letter to with the subject line: Office Assistant Application.
Please include:
* Contact information.
* Confirmation you have a valid driving licence and access to a vehicle.
* A brief outline of your relevant office and customer service experience.
Applications without this information will not be considered.
Job Types: Full-time, Permanent
Pay: £12.21-£12.70 per hour
Expected hours: No less than 40 per week
Benefits:
* Company events
* Company pension
* Employee discount
* Free parking
* On-site parking
* Store discount
Work Location: In person