OCS UK & Ireland is a leading facilities management company with 50,000 colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be f or our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. About The Role: We’re thrilled to be mobilising a new contract at Teesside Shopping Centre and are now recruiting to build an exceptional team! Location: Teesside Shopping Centre, TS17 7BW Shift Pattern: 4 days on, 4 days off. Followed by 4 nights on, 4 nights off. Day shifts are 7am-7pm and nights are 7pm-7am. As a CCTV Controller, you will be responsible for the proactive operation of the CCTV system and other security systems to ensure the safety and security of the site. Reporting to the Security Manager, you will ensure clear and accurate communication, proper incident escalation, and thorough documentation of all activities. As part of your role, your key responsibilities will include, but are not limited to: Ensure clear, accurate communication and transmission of all relevant information Follow the correct escalation process for incidents, maintaining running logs in the Operators running logs Effectively deploy security resources to handle all incidents and matters arising Proactively operate the CCTV system, conducting daily site activity risk assessments and maintaining accurate CCTV records Operate the fire alarm system, PA system, VMS, Intruder/Panic Alarms, BMS, ANPR, radio, and phone systems Implement emergency procedures in accordance with the Incident and Emergency Plan Thoroughly, accurately, and professionally document complaints, incidents involving possible criminal activity, and other daily activities The ideal candidate should meet the following criteria: You must have the right to work in the UK SIA Door supervisor licence is preferred but not essential SIA CCTV licence is essential for this role CCTV or Control room experience is essential Effective verbal and written communication and administation skills and confidence with Excel and Word. Ability to commit to a 4 on 4 off shift pattern - including weekends, days and nights. How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.