Position: Service Advisor Salary: £36,500 - £41,000 per annum Shift: Monday to Friday, Day Shift Overtime: Available & Optional Location: Coventry We are currently looking for a Service Advisor to join our client’s dedicated Engineering team in their commitment in providing a high standard of service output for their customers. Service Advisor Required Qualifications: Car driving licence Basic technical understanding of commercial vehicles, Bus & Coach knowledge would be advantageous Experienced customer service professional from a service centre or workshop background Adept in understanding and using a variety of IT software programs Service Advisor Main Duties: Manage the complete service experience my client’s customers, from first contact to vehicle handover and return Schedule work to meet customers’ requirements in line with the resource capacity of our workshop Raise work orders and include full details of the scope of work required to be undertaken by the Technicians Provide costings, estimates, and payment details to customers Follow the complete warranty process, ensuring that all approvals are in place prior to any work commencing General administration as well as retail invoicing when required to support the team To apply for this exciting Service Advisor role please reply to this advert with an up-to-date copy of your CV or call Beth Hills at Kemp Recruitment on (phone number removed) for further information