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As a Mortgage Processing Manager, you will work as part of our Charles Street division, which supports professional property developers and investors in accessing bespoke funding for projects such as Bridging finance, Buy-to-let, and Development exits.
Your responsibilities include managing the processing of mortgage applications to provide excellent service to both new and existing customers, with a focus on process improvement and quality control across the team.
Key Responsibilities
* Oversee new applications, conduct initial assessments, and request additional information before underwriting.
* Manage your pipeline of cases proactively, coordinating with brokers, customers, solicitors, and third parties to minimize turnaround times.
* Drive team performance through coaching, support, and quality control to meet SLAs and ensure exceptional customer service.
* Perform thorough quality reviews of each loan file to ensure completeness and accuracy before funding.
* Generate weekly reports on application status, time to offer, and time to fund, highlighting concerns and opportunities for workflow improvements.
Qualifications
Essential
* Experience in mortgage or loan processing.
* Ability to interpret financial and legal documents such as bank statements.
* Experience in quality oversight and assurance.
* Proficiency in producing weekly performance reports.
* Experience working in a regulated environment.
* Strong written and verbal communication skills, with leadership and mentoring abilities.
If you possess some of these skills but not all, we encourage you to apply for a discussion on your suitability for the role.
Additional Information
We embrace diversity and are proud to be an equal opportunity employer. We value and celebrate differences, supporting our colleagues for who they are. We are committed to building a team with diverse backgrounds, perspectives, and skills.
If you require support or reasonable adjustments during the recruitment process, please inform us in your application. We will do our best to accommodate your needs.
Note: All successful applicants will undergo employment reference, financial, and criminal record checks.
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