Credit Controller / Debt Recovery | Sutton, Surrey | Full Time | Working hours are Monday to Friday, 09:00 – 17:30 (37.5 hours per week) | £26,000-£30,000 per annum
Our client is a privately owned company with over 50 years of experience in the facilities management industry. They provide a “one-stop” solution by offering a comprehensive range of services across mainland UK, from contract cleaning to legionella and other specialist soft FM services, as well as the supply of their own-brand products and chemicals.
They are seeking an experienced Credit Controller to join the finance team at their Head Office in Sutton, Surrey. You will play a key role in managing customer accounts, ensuring timely debt recovery, and supporting the business with strong financial controls.
Are you the right person for the job?
Essential:
Minimum three years' experience within a Finance Department
Strong communication skills with the ability to build relationships at all levels
Excellent telephone manners and written communication skills
Confident, resilient, and able to handle challenging calls
Ability to work independently as well as part of a team
Proficient in accounting software and Excel
Strong problem-solving skills, attention to detail, and accurate data analysis
Self-motivated with excellent organisational skills, able to plan and meet deadlines
GCSEs in Maths & English, Grade B or above
Desirable:
Experience with Sage 200 and CRM systems
Previous credit control, debt collection, or legal/finance experience
Advanced Excel skills
Knowledge of court proceedings and drafting applications (training provided)
What will your role look like?
Manage and take ownership of customer-aged debt (including Adhoc, 90-day, 120-day)
Work closely with the finance team and sales ledger to resolve queries and collect overdue receivables
Conduct proactive outreach (phone, email, letters) to customers with overdue balances
Issue reminders and final demand notices in line with policies
Place accounts on hold or suspend services for persistently overdue clients (with approval)
Resolve disputes and ensure accurate payment allocation
Maintain accurate records of all communications and actions in Sage CRM/Sage 200
Produce regular debtor reports, including daily debtor day reporting
Carry out client credit checks using Creditsafe
Handle pre- and post-issue litigation cases to a successful conclusion
Provide updates to management on case status and recommend solutions
Support colleagues with legal/procedural queries and provide cover during leave
Communicate with clients to explain their legal duties during claims processes
What can you expect in return?
Opportunity to work in a supportive and professional finance team
Ongoing training, including in legal processes where needed
A diverse, inclusive, and age-friendly workplace
Our clients' commitment as an Equal Opportunities Employer – they welcome applications from all backgrounds and communities, including minority and disadvantaged groups, and are an LGBTQ+ friendly employer.
What's next? It's easy! Click “APPLY” now! We can't wait to hear from you!
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