About The Company
Places for People is the UK's leading Social Enterprise dedicated to creating and maintaining thriving communities across the nation. With a rich history of building, managing, and supporting diverse residential and commercial developments, the organization believes that communities are more than just physical spaces—they are about the people who live and work within them. Our extensive portfolio spans affordable and supported housing, property development, leisure management, and investment sectors, enabling us to deliver comprehensive solutions that enhance quality of life. At Places for People, we prioritize social impact, innovation, and inclusivity, striving to make a positive difference in the lives of our customers and the wider community. We are committed to fostering a workplace culture that values diversity, supports professional growth, and promotes a sense of belonging for all employees.
About The Role
We are seeking dedicated and enthusiastic individuals to join our Customer Contact Centre as Customer Service Advisors on a fixed-term contract. This role offers a unique opportunity to gain insight into the housing sector while delivering exceptional service to our customers. As part of our expanding team, you will be the first point of contact for residents and stakeholders, assisting with a wide range of inquiries including housing applications, managing low-level anti-social behaviour, and diagnosing repair issues. No prior housing experience is necessary, as comprehensive training will be provided to ensure you are well-equipped to succeed. The role is office-based for the initial six months, with the option to transition to a hybrid working model (two days remote, three days in the office) to support work-life balance, or remain fully office-based if preferred. The position involves working shifts between 8 am and 10 pm, across seven days a week, including bank holidays and over the Christmas period. This is an excellent opportunity to develop your customer service skills, learn about the housing sector, and progress your career within a supportive and dynamic environment.
Qualifications
* Excellent communication skills, with the ability to handle difficult conversations professionally
* Strong interpersonal skills and a customer-focused attitude
* Ability to work effectively as part of a team
* Previous experience in customer service or contact centre roles (preferred but not essential)
* Experience in triaging complex contacts related to home repairs and diagnostics (advantageous)
* Good organizational and time-management skills
* Flexibility to work shifts within the designated hours
* Commitment to learning and professional development
* Ability to adapt to changing priorities and work under pressure
Responsibilities
* Providing first-class customer service to all callers and contacts, ensuring a positive experience
* Assisting residents with housing applications, enquiries, and general support
* Managing low-level anti-social behaviour reports and liaising with relevant teams
* Diagnosing and coordinating repairs, maintenance, and service requests
* Handling complex and sensitive issues with professionalism and empathy
* Documenting interactions accurately within the customer management system
* Supporting the team during busy periods and contributing to a collaborative work environment
* Participating in training sessions and continuous professional development activities
* Adhering to organizational policies, safeguarding procedures, and confidentiality requirements
* Contributing ideas and feedback to improve service delivery and operational efficiency
Benefits
* Comprehensive training and ongoing development opportunities
* Hybrid working arrangements (two days remote, three days in the office) or fully office-based options
* Overtime opportunities
* Competitive holiday and sick pay
* Ability to buy or sell annual leave
* Access to WPA cash plan, saving up to £500 on dental, GP prescriptions, and eye care
* Employer pension scheme with matched contributions
* Future career progression within the organization
* Exclusive discounts on shopping, entertainment, and leisure activities
* Supportive and inclusive work environment
Equal Opportunity
Places for People is committed to promoting diversity and inclusion within our workforce. We guarantee an interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. We actively encourage applicants from all backgrounds and are dedicated to creating an accessible recruitment process. Reasonable adjustments are available to support your application or interview experience. We believe that a diverse team enhances our ability to serve our communities effectively and fosters a culture of respect and innovation. Join us in making a positive impact and building communities where everyone belongs.