We are seeking a proactive and detail-oriented Customer Operations Coordinator to manage day-to-day operational activities for our aviation parts exchange program. This role serves as the primary point of contact for customer interactions and ensures smooth coordination across internal teams and external stakeholders.
1. Act as the customer's primary contact for daily operational needs and end-to-end transaction support.
2. Coordinate the movement of parts through the exchange and return cycle, working with supply chain, freight forwarders, warehouse, and internal teams.
3. Manage and reconcile customer inventory levels, ensuring alignment with contract and system accuracy.
4. Oversee and facilitate the full customer returns process, including pool balancing, rejected returns, and proof of delivery.
5. Identify and trigger late fee actions related to core returns.
6. Resolve delivery issues such as damaged or incorrect parts, missing certifications, and misdirected shipments.
7. Support root cause analysis and service level discussions with internal and partner stakeholders.
8. Track and report customer-specific service level metrics; manage daily operational reporting cadence.
9. Participate in regular customer review meetings (daily to quarterly).
10. Support ordering and shipments for scheduled maintenance and defect resolution activities.
11. Assist with audits and maintain customer MBK (Material By Kit) accuracy.
12. Work in a diverse, global team environment (UK, Spain, Germany, US, Belgium).
13. Engage directly with both customers and suppliers.
14. Gain insight into large-scale exchange program financials.
15. Provide monthly exposure to executive leadership.
16. Lead change and continuous improvement efforts.
Qualifications include strong coordination, problem-solving, and communication skills across global, cross-functional teams. A background in supply chain, logistics, or aerospace operations is preferred. Experience with ERP systems and data reconciliation is desirable. The candidate should be comfortable working in a fast-paced, customer-facing environment.
This vacancy is being advertised by Advanced Resource Managers Limited, Advanced Resource Managers IT Limited, or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and complex resource solutions across various industries. We will never send your CV without your permission. Where marked as Outside IR35, this is subject to receipt of a final Status Determination Statement from the end client and may change.
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