The role:
Recovery Support Volunteers can be involved in various aspects of service delivery. It is a front line, client facing role and may involve a focus on one particular area, such as group work or Duty support, or, it may involve a combination of tasks and activities. We are looking for a team player with a willingness to learn.
Tasks may include:
1. Support people engaged in support with Together to achieve their Recovery Plan goals
2. Support the facilitation of structured and unstructured group work programmes, both virtually and face to face
3. Support and empower individuals to engage in recovery activities, including those provided by Together and the wider community
4. Conduct welfare and check-in phone calls
5. Be a first point of contact for individuals, professionals, or family members, taking referrals as appropriate
6. Provide Brief Interventions, including those focussed around harm reduction
7. Use Halo (internal case management system) to document sessions and support the team with updates and audits
8. Identify and report any concerns or risks to the Duty staff or Duty Manager
9. Potential to offer 1-1 support to individuals and hold a small caseload; from point of assessment through to ongoing recovery support – once confident and competent to do so, and alongside the support and guidance of your supervisor
Personal qualities
Skills we would like you to bring to the role:
10. Welcoming, friendly and an ability to put other people at ease
11. Good IT skills
12. Good written communication skills
13. Non-judgmental towards people facing challenges in their lives, including around drug and/or alcohol use and/or mental health
14. Confident to contact people by email / phone
15. Good time keeping
16. Able to work as part of a team, on own initiative and to instruction
17. An understanding of Waythrough – information is available on our website
18. A genuine interest in being part of the mission and vision of Waythrough
19. Ability to maintain professional boundaries, adhere to Waythrough policies and media guidelines, engage in supervision, and complete relevant training
Waythrough
What Volunteers can expect from us:
Volunteering with Waythrough offers people a unique chance to have a significant positive impact on people’s lives. We work both with and within diverse communities across the UK and every day we see people making positive changes to turn their lives around. We also offer:
20. Regular supervision and support
21. Induction and access to online and face to face training
22. To learn and practice new skills within a teamwork setting
23. To feel part of a team and the wider Waythrough organisation
24. Reasonable travel expenses reimbursed with proof of journey
25. Opportunities to progress and experience other areas of Waythrough's work
Our values:
Our values underpin everything we do – from how we work together through to how we design and deliver services. All our work to fulfil this vision is strengthened by our values.
26. Kindness - be generous, caring and understanding.
27. Courage - be bold, trust, commit.
28. Respect - everyone deserves dignity.
Location: The role will be based in Wimborne.
Timing: We are looking for someone who can offer around 8-15 hours a week, exact hours can be flexible and discussed at interview.
Training: Volunteers have access to Waythrough’s training platform, LearningKind, and will be asked to complete a number of training modules within their first 3 months.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:
29. Discounts from various schemes
30. Training and personal development
31. A chance to make a real difference in people’s lives
32. Free induction and role-specific training
33. Support from experienced staff and regular supervision
34. Opportunities to meet new people and develop your confidence
35. Reimbursement for travel and agreed expenses
36. Valuable experience that can support your personal or career development
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team:
How to apply
If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application.
Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.
Closing date: