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Store Operations Supervisor, Bolton, Greater Manchester
Client: HEYTEA
Location: Bolton, Greater Manchester, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 4
Posted: 28.06.2025
Expiry Date: 12.08.2025
Job Description:
Job Overview:
As a Store Operations Supervisor at Heytea, you will be responsible for overseeing and managing the operations of multiple stores within a designated region. You will play a key role in ensuring operational excellence, achieving sales targets, and upholding the Heytea brand standards. The ideal candidate will possess strong leadership skills, business acumen, and a passion for delivering an exceptional customer experience.
Responsibilities:
* Operational Leadership: Oversee the day-to-day operations of Heytea stores within the assigned region.
* Implement and enforce company policies and procedures.
* Ensure compliance with health and safety standards.
Team Management:
* Recruit, train, and develop store managers and staff.
* Provide leadership and support to foster a positive and high-performance culture.
* Conduct regular performance evaluations.
Financial Management:
* Develop and manage budgets for each store.
* Monitor financial performance and implement strategies to achieve sales and profit goals.
Customer Experience:
* Uphold Heytea's commitment to delivering exceptional customer service.
* Monitor and address customer feedback and concerns.
* Implement initiatives to enhance the overall customer experience.
Qualifications:
* Proven experience in multi-unit management, preferably in the retail or food service industry.
* Strong leadership and interpersonal skills.
* Excellent problem-solving and decision-making abilities.
* Flexibility to travel within the assigned region.
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