Date Posted:
2025-09-15
Country:
United Kingdom
Location:
Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom
Job Title
Service Delivery
Role Overview
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?
Otis is growing and we are recruiting a Customer Care Champion working within our Otisline Contact Center Team, based in Leicester. The hours of work will be 8:00am-4:00pm.
Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service center.
On a typical day you will:
1. Build effective relationships with our key account clients and account team.
2. Provide additional support with updates regarding Engineer estimated time of arrivals ensuring relevant information is updated on Otis business systems ensuring customer helpdesks and designated points of contact are kept updated throughout
3. Update client web portals with the above information and ensure closure of work orders/tasks within the agreed timescales.
4. Ensure quotations are submitted through web portals where required.
5. Support the closure of insurance reports through client systems and web portals.
6. Provide agreed customer bespoke reports within time frames stipulated by the client and agreed by the Account manager, through use of the Otis CRM system.
7. Support Account managers where requested with customer meetings and provide relevant information as required for these.
8. Provide extensive updates on any shutdown units and keep customer fully informed of progress.
9. Support other business areas when required.
What you will need to be successful
10. Passionate about excellent customer service, Customer-centric mindset with excellent problem-solving skills
11. Excellent written and verbal communication skills
12. Team-player and are able to work under pressure to deliver business commitments
13. Strong interpersonal relationship skills
14. Resilience in handling stressful situations and ability to solve problems
15. Comfortable to manage wide range of tasks under time-sensitive conditions
16. Good knowledge of Microsoft office applications would be beneficial, especially Excel
17. Ability to quickly familiarise with customer web portals and systems Have a “Can do” attitude with a strong sense of ownership
What’s In it For Me / Benefits
18. A highly competitive salary.
19. The opportunity to make internal moves within a global organisation.
We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
With strong performance, you will have the opportunity to grow in this role to build a career at Otis.
Apply today to join us and build what’s next!.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You’llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.We are guided by our values that we call ourThree Absolutes –prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .
Become a part of the Otis team and help us #Buildwhatsnext!
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