Barclays – Glasgow Campus, Scotland, United Kingdom
Join us as a Site Operations Manager – Eagle Labs within Business Banking, where you will oversee the day‑to‑day operations of the entire Eagle Lab at Glasgow Campus. This includes hosting internal colleagues, managing visitors, and coordinating events. Your role will involve planning and organising visits from external stakeholders, managing bookings for meeting rooms and co‑working spaces, and supporting business development. As a key part of the team, you will contribute to a dynamic, collaborative work environment.
Key Responsibilities
* Execution of market research and analysis to support the identification of potential opportunities, market trends, and customer needs, to develop strategies for business growth.
* Identification of leads through various channels such as networking, referrals, cold calling, and attending industry events.
* Management of existing client relationships to understand their needs and identify opportunities for cross‑selling or upselling banking products and services.
* Development and execution of strategies to acquire new business and expand the customer base, including preparation of proposals, presentations, and negotiation of contracts.
* Collaboration with product managers, credit analysts, operations and other internal stakeholders to ensure seamless delivery of banking products and services to clients.
* Forecasting of KPIs and tracking progress against goals, including regular reports on business development activities, pipeline status and solutions performance to management.
* Contribution to the development of business development strategies and initiatives to drive revenue growth and achieve business objectives.
Analyst Expectations
* To provide prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
* Requires in‑depth technical knowledge and experience in their assigned area of expertise.
* Thorough understanding of the underlying principles and concepts within the area of expertise.
* They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
* If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
* OR for an individual contributor, they develop technical expertise in work area, acting as an adviser where appropriate.
* Will have an impact on the work of related teams within the area.
* Partner with other functions and business areas.
* Takes responsibility for end results of a team’s operational processing and activities.
* Escalate breaches of policies / procedure appropriately.
* Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
* Advise and influence decision making within own area of expertise.
* Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
* Maintain and continually build an understanding of how own sub‑function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
* Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub‑function.
* Make evaluative judgements based on the analysis of factual information, paying attention to detail.
* Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
* Guide and persuade team members and communicate complex / sensitive information.
* Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
Qualifications
* Experience in managing and developing relationships with both internal and external stakeholders.
* Prior experience in a customer‑facing role.
* Effective time management and task prioritisation.
Additional Skills
* Ability to plan and host events.
* Experience in business development and growth.
* Experience in business banking.
Purpose of the role
To identify and capitalise on business opportunities, expansion of the customer base, relationship management, and driving of revenue growth.
Location
Glasgow Campus – Eagle Lab, Glasgow, Scotland, United Kingdom
Values and Mindset
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Senior‑level information
* Seniority level: Associate
* Employment type: Full‑time
* Job function: Management and Manufacturing
* Industry: Banking and Financial Services
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