Tenancy Sustainment Officer
Salary£26,177.99
LocationStoke on Trent
Hours per week37.5
Contract typePermanent
Youll provide an efficient, responsive, and holistic housing management service for customers living or moving into semi-independent or community homes. Youll support customers with property viewings, tenancy sign-ups, benefit claims and provide move-on options advice. Youll carry out property inspections for maintenance and Health & Safety checks.
Job requirements
Providing contact, advice, and guidance to customers including preparation and delivery of occupancy agreements, tenancy handbooks and information packs and sign-ups.
Assisting with all areas of move-in to make sure new residents are made to feel comfortable.
Maintaining tenancy conditions and making sure that properties and stock are maintained.
Dealing with enquiries and complaints from tenants and members of the community or public.
Making sure regular property and health and safety inspections and report any issues to the relevant teams.
What were looking for
Someone with a genuine understanding and compassion for people wi...