Huntingdon, United Kingdom | Posted on 25/07/2025
Modern World Business solutions is a white label payments fintech. We are an exciting, fast paced growing business who continue to disrupt the payments industry with new technologies. We go to market via a direct sales team as well as our well-established partner channel with the growth trajectory continuing for the future.
Job Description
Job Title: Customer Services Administrator Reports To: Customer Services Team Leader Location: Unit 3, Green Farm, Abbots Ripton, Huntingdon PE28 2PF
Overview
Modern World Business Solutions is expanding its Customer Services Team. As part of this team, you’ll play a key role in maintaining high service levels for our merchants, internal sales agents, and partners, ensuring the timely and accurate handling of a variety of queries across multiple channels.
Role Responsibilities
Customer Support
* Respond to customer inquiries via phone, email, chat, within SLA.
* Resolve product or service issues quickly and efficiently.
* Accurately log customer interactions and issues in CRM or support software.
* Identify and acknowledge expressions of dissatisfaction, seeing them through to complaint resolution in line with FCA guidelines.
Communication
* Communicate clearly and empathetically with customers.
* Maintain a professional tone in all customer interactions.
* Follow up to ensure case resolution and customer satisfaction.
Product Knowledge
* Use company resources and knowledge base to troubleshoot common issues.
* Stay up to date on company products, services, and policies.
* Stay up to date on fintech product features
Feedback& Improvement
* Act upon opportunities to identify &execute company customer retention policy.
* Gather customer feedback and shareinsights with the team.
* Suggest improvements to enhance thecustomer experience.
* Work closely with other members of the team, team leaders, and departments.
* Participate in team meetings and training sessions.
Requirements
Key Skills
* Excellent communication (verbal and written) and interpersonal skills.
* Strong organisational skills and ability to prioritise in a fast-paced environment.
* Patience and empathy in dealing with customers.
* Pro-active and flexible approach to managing your workload.
* Experience with Zoho or similar CRM.
* Ability to multitask and work calmly under pressure.
* Ability to prioritise tasks and pick up additional responsibilities where required .
Why Join Us?
* Be part of a fast-growing fintech business.
* Make a real impact by improving turnaround times and customer satisfaction.
* Opportunities for professional development & cross-department collaboration.
* Twice-yearly company away days.
* 22 days holiday (plus bank holidays), increasing annually.
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