Salary: £55,000 - 55,000 per year Requirements: Proven experience in IT service delivery management Strong understanding of ITIL principles Experience with cloud, infrastructure, and applications Excellent communication and interpersonal skills Ability to manage cross-functional teams effectively Strong analytical and problem-solving skills Experience in managing supplier relationships and third-party providers Responsibilities: Own the end-to-end delivery of IT services to internal teams across Helping Hands Manage and support cross-functional technical teams to resolve service issues efficiently Ensure incident, problem, and change management processes are adhered to according to ITIL Principles Support in the management of supplier relationships and third-party service providers to ensure value, quality and compliance Support cost-effective delivery of IT services by monitoring resource allocation and service performance Provide input to procurement, budgeting, and vendor performance evaluations as needed Technologies: Cloud Support ITIL More: We are a dynamic organization located in Alcester, Warwickshire, seeking an IT Service Delivery Manager to ensure the high-quality delivery of IT services in line with our SLAs. Our company values a customer-centric culture, and we believe in continuous improvement to elevate user satisfaction. We offer a collaborative work environment with a focus on teamwork and innovation, providing you with the opportunity to drive impactful changes in IT service delivery. last updated 13 week of 2026