Job Description We are seeking a highly capable Team Leader to support the effective delivery of the Discretionary Assistance Fund (DAF) service. The post holder will be responsible for leading and developing a team of Advisors, ensuring service standards, compliance requirements and performance targets are consistently achieved. This role will involve managing day-to-day operations, monitoring productivity and quality, providing coaching and feedback, and handling complex or escalated cases. The successful candidate will demonstrate strong leadership and communication skills, sound judgement in decision-making, and a commitment to fostering a positive, professional team culture while contributing to the continuous improvement of the service.