Job Description
Location: Roseleigh Care Home, Lytton Street
Purpose Of The Role
The Business Support Partner is the organisational backbone of the home: an essential, highly valued professional ensuring administrative, financial, HR and operational processes run smoothly, safely and compliantly. They enable colleagues to focus on delivering high-quality care by providing structure, accuracy, consistency and strong communication while ensuring inspection readiness every day and upholding CHG values.
About The Role
Key Responsibilities
Administrative Leadership
* Lead the home’s administrative function daily
* Maintain an organised, efficient and welcoming office
* Ensure calls are answered promptly and warmly
* Uphold confidentiality, professionalism and GDPR compliance
* Support colleagues with administrative and digital tasks
Recruitment, Onboarding & Offboarding
* Support the full recruitment cycle including advertising, interviews, pre-employment checks, right-to-work compliance and references
* Prepare onboarding documentation including contracts, induction packs and Sona access
* Support offboarding processes and close files in Sona
* Ensure recruitment actions align with policies
Sona Reconciliation & HR Administration
* Complete weekly reconciliation of planned vs actual shifts and agency hours
* Maintain compliant Sona staff files
* Support absence processes, return-to-work documentation, annual leave tracking and training compliance
* Schedule probation, supervision and appraisal sessions
* Support I.T equipment management and health and safety inspection administration
HR Correspondence & Minute Taking
* Prepare and issue HR correspondence ensuring recorded delivery, signatures, Sona uploads and audit trails
* Provide accurate confidential minutes for HR, safeguarding, disciplinary, grievance, team and management meetings
* Travel to other CHG homes to support administrative capacity
Resident Records, Governance & Compliance
* Maintain accurate resident records across Nourish, Sona and Found
* Support safeguarding and incident administration
* Prepare inspection documentation and governance evidence
* Communicate admissions, discharges and room moves to central teams
Enquiries, Marketing & Admissions Support
* Support enquiry handling, viewings, follow-ups and database accuracy
* Maintain admission packs and pre-admission documentation
* Support marketing events, family communication and engagement activities
Data Accuracy, GDPR & Finance Support
* Conduct data integrity checks across Sona, Found and Nourish
* Ensure sensitive documentation is stored securely and escape breaches
* Manage Soldo card storage, receipt reconciliation and invoice processing
* Support supplier queries and funding administration
Operational & Communication Support
* Coordinate diaries, bookings, meetings and training arrangements
* Maintain stationery, procurement and stock control
* Maintain noticeboards, staff communications and meeting support
* Maintain archive and retention systems and arrange secure shredding
* Support external professionals and cross-service administrative support
Culture & Professional Standards
* Embody CHG values: compassion, accountability, integrity, collaboration and high standards
* Maintain professionalism, warmth and clear communication
* Maintain inspection readiness and undertake tasks requested by leadership
About The Company
Constantia Healthcare Group is a small yet robust organisation caring for people with age-related needs and complex care and support requirements. We ensure that the person we care for is at the centre of everything we do and, we ensure our colleagues are well supported, appreciated and invested in. At Constantia we want our organisation to work for the people we care for and our colleagues. We are an organisation that strives for excellence and accepts nothing less. We are continuously looking to invest in our services and in our teams.
Company Culture
Constantia Care’s culture is built on a foundation of compassion, dignity, and professional excellence. They believe in a person-centered approach, prioritizing each client's independence and well-being. This is achieved by fostering an environment of trust and open communication with clients, their families, and staff. The company invests heavily in its caregivers, providing ongoing training and 24/7 support. This commitment to making lives better—for both those they care for and those who provide the care—shapes every interaction and ensures a high standard of service.
Required Criteria
* Technical Skills
* Interpersonal Skills
* Commitment to Welfare
* Compliance Knowledge
* Digital Skills
* Care Industry Experience
Closing Date
Thursday 30th April, 2026
Contract Type
Fulltime
Salary
£26,500.00 Yearly
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