Advice Support -£28,600 plus benefits inc bonus Hours: 35 Hours a week Location: Belfast City (Hybrid) Are you someone who loves helping people and delivering great service? Looking to build a career in pensions and financial services? This could be the perfect opportunity for you! We have an exciting opportunity for Advice Support to join our Belfast team, to provide an exceptional customer service and administrative support to our valued pension scheme members. As an Advice Support, youll play a key part in supporting our pension scheme members, providing outstanding service and accurate administrative support. Its a great chance to deepen your industry knowledge while making a real difference to peoples futures About Just We help people achieve a better later life. Thats our purpose and its the reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do. This is a brilliant time to join our business. We are on an exciting growth journey to become the UKs most loved retirement expert. Key Responsibilities: Provide excellent service to pension scheme members, delivering prompt and efficient responses, whether by inbound/outbound calls, emails or post. Accurately completing administrative tasks using our helpdesk system Handle sensitive and personal information confidentially and securely Consistently achieve high standards for accuracy and productivity Liaise with new product providers and existing schemes to ensure any new products recommended by advisers are setup in a timely manner Ensuring any expressions of dissatisfaction from customers are recorded in line with the companys complaint handling procedures Supporting financial advisers in their preparation and implementation of advice Maintaining and development of appropriate levels of knowledge and skills Skills and Experience: Experience of telephone-based client relationship management ideally in financial or professional services Working knowledge of pensions or other employee benefits is preferred but not essential Excellent communication skills with the ability to communicate information across different media (e.g. telephone, letter, e-mail) recognising vulnerability; capable of regularly translating complex information in clear, concise and simple language Excellent attention to detail and great organisation skills Confident using Microsoft Office and general IT systems A proactive, positive attitude and a willingness to learn Able to work on your own and in a team environment Our behaviours At Just youll have the opportunity to develop your career, whilst making a difference to the lives of those around you. Youll be part of a company with a strong and distinctive - were ambitious, curious and collaborative and every decision we make centres around being Just and delivering the best outcomes for our customers. Whats in it for you A competitive salary, pension scheme and life assurance 25 days annual leave plus an additional day on us for your birthday Private medical cover and income protection, just in case A generous and highly achievable bonus scheme Opportunities to progress your career in-role and within the company Free access to the Headspace app, 24/7 employee assistance helpline and trained physical and mental health first aiders A variety of employee funded benefits available via our online benefits portal Plus, several additional purchase options available for you and your loved ones Explore ouron our dedicated benefits page. Belonging at Just Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just. We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity. Application details Please submit your CV using the 'apply now button. Shortlisted candidates will be contacted regarding next steps which may include an initial phone interview and in-person assessment. Be Bold. Be Brilliant. Be Just Skills: Financial Planning Customer Liason Customer Service Telephone Skills Administrator