Div p A rare COO opportunity in one of the UK\'s most forward-thinking primary care organisations. /p p Willows Health is appointing its next Chief Operating Officer. We\'re 12 GP practices, 75,000+ patients, and one of the largest providers of NHS primary care in the East Midlands - with a digital-first patient access model, AI-enabled triage through SystmConnect, a growing Urgent Care Service, and our own training academy. /p p This isn\'t a caretaker role. It\'s a builder\'s role. /p h3 Why this role is unusual /h3 ul li A 12-month handover with our outgoing COO before they retire - a genuine induction, not a sink-or-swim /li li Direct seat on the Executive Board, reporting to the Chair /li li Full operational accountability across all 12 sites /li li A digitally fluent executive team that thinks in dashboards, AI tools, and operating models /li li "Good" CQC rating, growing organisation, strong board support /li /ul h3 What you\'ll own /h3 ul li End-to-end operational leadership across 12 practice sites /li li CQC compliance and integrated operational governance /li li Senior management and site leadership team development /li li Digital transformation programmes - telephony, patient access, AI-enabled triage (SystmConnect), patient communication /li li Workforce planning, including ARRS and multi-disciplinary teams /li li Board-level reporting, risk management, and operational assurance /li li Stakeholder relationships with the ICB, PCNs, NHSE, and CQC /li /ul h3 What we\'re looking for /h3 p You\'ll bring substantial senior operational leadership experience from a complex, regulated, multi-site environment. Primary care experience is welcome but not essential - we\'re equally interested in exceptional operators from NHS provider settings, regulated public services, or comparably complex service organisations who can bring fresh thinking. /p h3 You\'ll be /h3 ul li Digitally fluent and confident across modern primary care platforms, BI dashboards, and AI-supported productivity tools /li li Forward-thinking and energised by transformation, not just maintenance /li li Decisive and accountable, able to operate with high autonomy /li li Collaborative and enabling - leading through others, not around them /li li Genuinely values-aligned - patient-first, evidence-led, kind, and people-centred /li /ul h3 The package /h3 ul li Very competitive executive salary, dependent on experience /li li Full-time, permanent /li li Multi-site Leicestershire base (regular travel between sites) /li li EAP, Pension /li /ul p Closing date: 31st May 2026 /p /div #J-18808-Ljbffr