Join our team as an Inclusion HealthCare Navigator and make a real difference. You'll be the first friendly face or voice our patients encounter, helping them access the right care and support they need. From managing appointments and responding to queries, to guiding individuals toward vital health and community services, you will play a key role in improving wellbeing and inclusion. Working closely with our dedicated wellbeing team, you will support some of the most vulnerable groups including people experiencing homelessness and asylum seekers, ensuring that everyone receives compassionate, accessible, and person-centred care. If you are empathetic, organised, and passionate about helping others, this is your opportunity to make a meaningful impact in a supportive and purpose-driven environment.
We encourage early applications as this vacancy may close early if sufficient suitable applications are identified.
Main duties of the job
To act as the first point of contact for patients providing both health and wellbeing navigation. The role will support patients by managing phone and face to face queries, booking appointments, and directing individuals to the right service. The postholder will work closely with the wellbeing team to provide care navigation, advocacy, and signposting, with a focus on inclusion health groups such as people experiencing homelessness, asylum seekers, and other vulnerable populations.
About us
Bevan is a growing, progressive and award winning Social Enterprise. We provide a range of primary, community and hospital based healthcare services in Bradford, Leeds, Wakefield, Calderdale & North Yorkshire, for people who are homeless or vulnerably housed, refugees and people seeking asylum, and other groups who find it hard to access mainstream healthcare.
Health, Hope and Humanity
VISION
Health equality and wellbeing for all
MISSION
Operating as an exemplar social enterprise, we will pioneer and provide inclusion health services that positively change the lives of people in need and enable local communities to thrive.
Job responsibilities
Patient Contact and Navigation
Serveas the first point of contact for patients and visitors, providing aprofessional and compassionate service.
Managephone and face to face enquiries, book appointments, and handle patientrequests efficiently.
Identifypatient needs and direct individuals to appropriate clinical, wellbeing, orcommunity services.
Maintainaccurate records and ensure confidentiality in all interactions.
Patient Liaison, Wellbeing andSafety Net Support
Workwithin the Safety Net scheme to support vulnerable patients who needadditional help attending appointments and engaging with care.
Buildpositive, trusting relationships with patients to understand theirbarriers to accessing healthcare.
Providetailored practical and emotional support to help individuals attendappointments and follow through with agreed care plans.
Liaisewith clinicians, reception, and the wellbeing team to ensure patients onthe Safety Net register receive coordinated and compassionate support.
Accompanyor assist patients with arranging transport, appointment reminders, andcommunication where appropriate.
Maintainaccurate documentation of contact and outcomes in line with practiceprocedures.
Escalatesafeguarding or welfare concerns promptly to the appropriate staff member
Special Allocation Scheme
Providecover and support for the Special Allocation Scheme (SAS) as required.
Managea caseload of patients registered under the scheme, ensuring that theyreceive consistent and appropriate care within agreed protocols.
Act asa key liaison point for these patients, maintaining clear communicationand ensuring their care needs are met in line with practice and NHS England guidance.
Collaboratewith the wider multidisciplinary team to support safe, respectful, andeffective engagement with patients in the scheme
Collaboration and Advocacy
Workas part of the multidisciplinary team including GPs, nurses, OTs, and wellbeingstaff.
Liaisewith local agencies, charities, and support networks to enhance patient accessto services.
Advocatefor patients experiencing barriers to healthcare, promoting equality andinclusion.
Contributeto team meetings, supervision, and service development discussions.
Administrative and Practice Support
Contributeto the smooth running of reception and administrative systems within thepractice.
Ensureaccurate data entry on SystmOne and other systems.
Supportthe coordination of patient communications, referrals, and service information.
Maintainknowledge of practice policies, including safeguarding, data protection, andhealth and safety.
Assistwith patient registration, record requests, and information updates whererequired.
Safeguarding and Compliance
Recogniseand escalate safeguarding concerns in line with policy and training.
Upholddata protection, confidentiality, and equality standards at all times.
Participatein regular training and professional development to maintain competence in bothadministrative and wellbeing duties.
Person Specification
Values
* Commitment to confidentiality and safeguarding patient information.
* Equality, diversity and inclusion.
* Flexible and adaptable approach to workload.
* Commitment to supporting team working and service delivery.
* Willingness to development knowledge of inclusion health and the needs of vulnerable patient groups.
Qualifications
* GCSE English and Maths ( or equivalent)
* Willingness to undertake training relevant to the role including safeguarding, inclusion health and data protection
* Additional qualifications or training in administration or record keeping.
Experience
* Previous experience in an patient facing role.
* Understanding of confidentiality, safeguarding and data protection.
* Knowledge of handling sensitive information securely.
* Knowledge of barriers faced by vulnerable or inclusion health groups
* Experience in healthcare or primary care environment.
* Familiarity with NHS systems and processes.
* Experiencing working with people in crisis or with complex needs.
* Understanding of the Special Allocation Scheme or similar patient support programmes.
Skills
* Strong interpersonal and communication skills, both written and verbal.
* Ability to build trust and engage sensitively with people from diverse backgrounds.
* Strong organisational skills.
* IT literate, including Microsoft office.
* Ability to work independently and as part of a team.
* Experience using clinical IT systems (SystmOne).
* Experience in coordinating appointments, caseloads and support plans.
* Ability to facilitate or assist in group activities or wellbeing sessions.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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